Customer Support Specialist German Speaker

Cross Border Talents; Köln; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A dynamic customer service company is seeking motivated individuals for an on-site role in Lisbon. This full-time position includes a relocation package for candidates moving from outside Portugal. Responsibilities include assisting customers in German and ensuring a high-quality service experience. Fluency in German (C2) and a good command of English (B2) are required. The role offers various benefits, including meal allowances and health insurance.

Leistungen

Relocation Package

Daily meal allowance

Monthly transport support

Health Insurance

Qualifikationen

• Fluency in German (C2) is required.
• Good command of English (B2) is required.

Aufgaben

• Assist customers via phone, email, and chat in German.
• Handle inquiries with professionalism and empathy.
• Resolve issues and guide users with provided solutions.
• Work with internal teams to ensure a smooth customer experience.

Kenntnisse

Strong communication skills

Professionalism

Empathy

Problem-solving skills

Jobbeschreibung

On-site in Lisbon (Relocation Package Included)

Are you ready for your next career step under the Portuguese sun?
We're hiring motivated individuals with strong communication skills to join our on-site customer service team in Lisbon. This full-time opportunity comes with a relocation package included, making your transition smooth and supported from day one.

In this role, you will support customers and help deliver high-quality service in a dynamic and international environment.

Your Responsibilities

• Assist customers via phone, email, and chat in German

• Handle inquiries with professionalism and empathy

• Resolve issues and guide users with provided solutions

• Work with internal teams to ensure a smooth customer experience

Language Requirements

• German: C2

• English: B2

Work Schedule

• Monday to Saturday (including bank holidays)

• 08:00 AM 06:00 PM (Portuguese time)

• Days off: Sunday + 1 rotational day per week

What We Offer

• Relocation Package (for candidates moving from outside Portugal):

  • Flight reimbursement up to 400 after 6 months of employment (economy class)

  • Room in a shared apartment for up to 12 months (rent 280/month, all bills included and directly deducted from salary)

• Daily meal allowance provided to support your lunch expenses

• Monthly transport support to make your commute easier

• Health Insurance: Available from day 1 (with a small monthly contribution); fully covered after 6 months of employment

Join our growing team in Lisbon and enjoy a career where professional development meets the lifestyle of Southern Europe.

Apply now to begin your new journey in Portugal!