Customer Support & Account Manager

Infotree Global Solutions; Berlin; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading digital marketing solutions provider in Berlin is looking for a Stock Contributor Relation Support & Account Manager. The role involves supporting Stock Contributors with technical and aesthetic queries, collaborating with teams for process improvements, and maintaining relationships with artists. Ideal candidates should have a bachelor's degree, 2+ years in customer service, and excellent communication skills in English. This position offers a hybrid work model.

Qualifikationen

• Minimum 2 years of customer service or account management experience.
• Excellent written and verbal communication skills in English.
• Ability to evaluate creative quality.

Aufgaben

• Support the company's Stock Contributors via Email, Ticket, and Chat.
• Collaborate with internal teams to identify process and feature improvements.
• Act as Point of Contact for selected Stock Artists.

Kenntnisse

Customer service experience

Account management experience

Communication skills in English

Creative quality evaluation

Familiarity with Salesforce or CRM Tools

Proficiency in MS Office

Familiarity with Adobe Creative Cloud

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers.

We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. Check out our open roles to get started.

Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number : 15970.

For our client in Germany-Berlin , we are recruiting a Stock Contributor Relation Support&Account Manager.

About the client

A global leader in digital creativity and marketing solutions, empowering brands and individuals to bring ideas to life through powerful tools and platforms, this innovative company drives the digital experiences we see daily, enabling creators, marketers, and IT professionals to craft captivating content and seamless online interactions. Known for setting digital standards, it fosters a creative culture, inspiring users worldwide to redefine what’s possible and fueling the future of digital expression.

Location: Berlin

Work model: hybrid (1-2 days / week onsite)

Mandatory language: English

Contract term: 18months

Duties

• Support the company's Stock Contributors via Email, Ticket and Chat with technical and aesthetic questions and in all matters concerning the company's Stock contributor portal;
• Be available as Point of Contact in community forums and interact with the community;
• Collaborate with internal teams to identify process and feature improvements;
• Tasks related to the company's Stock contributor support can be assigned;
• Act as Point of Contact for a selected List of thecompany's Stock Artists and set them up for success.

Skills

• Bachelor's degree or equivalent;
• Minimum 2 years of customer service or account management experience;
• Excellent written and verbal communication skills in English (additional language is a plus);
• Strong ability to evaluate creative quality;
• Experience handling relationships through tools such as Salesforce or other CRM Tools;
• Highly organized and detail-oriented;
• A hardworking, responsible, creative and entrepreneurial mindset;
• Confident handling of PC / Mc, proficient in MS Office;
• Familiarity with Adobe Creative Cloud (Mainly Adobe Illustrator CC and Photoshop CC).

Bonus points

• Existing relationships with the art community (graphic designers, agencies, illustrators, artists etc.);
• Familiarity with content licensing, intellectual property and third-party rights and the Stock industry.