Customer Success Specialist, Life Sciences

JoVE; Essen; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading scientific communication company is seeking a Customer Success Specialist in Life Science. This role involves aiding researchers in integrating JoVE's content into their syllabi and supporting training and research activities. Candidates should have a Master's or PhD in STEM and be fluent in German and English. The position offers a competitive salary and benefits, with opportunities for growth in a collaborative environment.

Leistungen

Competitive salary and benefits

Direct impact on scientific research

Opportunity for career advancement

Qualifikationen

• Fluency in German and English required.
• Experience in laboratory settings.
• Prior experience in Science Communications or customer-facing roles is a plus.

Aufgaben

• Customer outreach to boost usage of JoVE resources.
• Deliver presentations and webinars at various events.
• Develop relationships with key decision makers in academia.
• Provide feedback to sales and product teams.
• Maintain positive relationships with customer institutions.

Kenntnisse

Fluent in German

Excellent presentation skills

Networking with faculty and decision-makers

Ausbildung

Master's or PhD Degree in STEM discipline

Jobbeschreibung

About the job

JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

The Customer Success Specialist, Life Science will be responsible for aiding researchers and faculty at subscribing Universities and Research Institutions in the DACH region to integrate JoVE’s content into their syllabi and support training and research activities.

Responsibilities

• Customer-facing role with a focus on outreach to Researchers and Educators to boost usage of JoVE resources in the Lab and classroom.
• Delivering presentations and webinars at : (1) exhibits and conferences (2) University / Research center seminars and workshops
• Developing relationships with key decision makers (Head of Departments, Dean of Faculties, PIs, Researchers...) and teaching / research staff at Universities and Research Institutes through daily outreach (phone calls, 1 : 1 meeting, emails, tailored projects etc.)
• Providing customer feedback to sales, product and marketing teams
• Delivering Product Awareness within new and ongoing customer Universities and Research Institutes
• Maintaining positive ongoing relationships with customer institutes during the sales cycle, and after a sale to provide support and ensure client satisfaction and retention

Requirements

• A Master's or PhD Degree in STEM discipline
• Fluent in German and English
• Prior working experience in laboratory settings
• Experience in Science Communications or Customer-facing roles is considered a plus!
• Thorough understanding of education and research trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology
• Demonstrated ability to deliver excellent presentations for large and small groups
• Proven ability to network with faculty, scientists and decision-makers

Please share the resume in English.

Why Join JoVE?

• When working with JoVE, you can expect salary and benefit package competitively placed within the local market
• You will make a direct impact in accelerating science research and in improving student learning in science education
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration
• Our strong promotion from within culture draws a clear path to advance your career with us