Customer Success Manager (m / w / d)

VusionGroup SA; Köln; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology company is seeking a Service Delivery Manager to oversee managed services for IoT & SaaS solutions in Köln. The ideal candidate will have a degree in IT engineering, experience in service delivery management, and proficiency in German and English. This role involves monitoring service compliance, coordinating teams, and managing budgets. Join a fast-paced environment that values your contributions and supports your professional growth with remote work options.

Leistungen

Remote work options

Professional growth programs

Qualifikationen

• At least 3-5 years of experience as a Service Delivery Manager, preferably in an international environment.
• Knowledge and experience in the retail and IoT sectors are appreciated.

Aufgaben

• Manage services around IoT & SaaS solutions.
• Monitor compliance with service commitments.
• Coordinate teams to ensure quality service.
• Track service contract budgets.
• Define content and terms of service implementation.

Kenntnisse

Dynamic and flexible

Customer-oriented

Team-oriented with positive mindset

Resilient under pressure

German C1 level

Proficient in English

Ausbildung

Degree in IT engineering or equivalent

Jobbeschreibung

Within the Customer Success Management department, you will be responsible for managing managed services around our IoT & SaaS solutions in collaboration with internal teams and customers in the retail sector. Your responsibilities will include:

• Monitoring compliance with service commitments and the means implemented on service contracts (support, maintenance, fleet management, etc.) in conjunction with stakeholders (support, sales, customer project managers, experts, etc.)
• Coordinating teams (support, customer project managers, etc.) to ensure quality service and achieve service contract commitments
• Tracking service contract budgets
• Defining the content and terms of service implementation through SLAs/OLAs and their evolution as necessary, in consultation with contract stakeholders
• Leading customer steering committees
• Ensuring that events impacting the service contract throughout its lifecycle are addressed
• Developing progress and action plans
• Proactively proposing changes to the scope of service, quantifying and justifying them with the customer in collaboration with the KAM
• Participating in the implementation and renewal of contracts related to sales and pre-sales departments to provide indicators and information for strategy development

Qualifications:

• Degree in IT engineering or equivalent with at least 3-5 years of experience as a Service Delivery Manager, preferably in an international environment

Experience:

• Knowledge and experience in the retail and IoT sectors are appreciated

Skills:

• Dynamic, mobile, flexible; team-oriented with a positive work environment mindset
• Customer-oriented, resilient under pressure and stress, especially in the retail sector
• German C1 level is mandatory
• Proficiency in written and spoken English is essential due to the international context
• Additional language skills in Spanish, Italian, or German are a plus, given the expansion in Europe and the Middle East

Additional Information:

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. Joining us means becoming part of a globally distributed team of curious, committed, and collaborative colleagues.

The work environment is fast-paced, challenging, and ambitious. You will be valued for your contributions as we reinvent modern commerce together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support your personal and professional growth, including remote work options.

Employment Type: Full-time

Key Skills: Customer Service, Project Management, International Communication, Retail, IoT

Department / Functional Area: Project Management

Vacancy: 1