Customer Success Manager (all genders)

Climedo Health GmbH; München; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A digital healthcare company in Munich is seeking a Customer Success Manager to build and maintain customer relationships. The role requires strong communication skills in German and English, along with experience in customer service or project management. You will support clients in maximizing the use of the platform and ensure project success. The company offers a hybrid work model and opportunities for professional development.

Leistungen

Annual training budget of €1,000

Subsidized sports membership

Flexible work from home or office

Stocked snacks and drinks

Open feedback culture

Qualifikationen

• Experience in customer success, account management, or project management.
• Business fluent in German and fluent in English.
• Enjoy complexity in software topics and technical issues.

Aufgaben

• Build and maintain long-term customer relationships.
• Conduct customer onboardings and trainings.
• Proactively manage and optimize projects.

Kenntnisse

Communication skills in German

Customer orientation

Organizational talent

Resilience and stress resistance

Problem-solving capabilities

Ausbildung

Completed studies in healthcare, technology, or management

Tools

EDC systems knowledge

Knowledge of clinical studies

Jobbeschreibung

LOOKING FOR A NEW CHALLENGE?

Shape the future of digital healthcare with Climedo!

Are you a communication talent with a keen sense of customer needs and want to actively contribute to maximizing our customers' success? Then you’ve come to the right place!

As a Customer Success Manager (f/m/d), you play a key role in supporting and developing our customer relationships. Your mission: Help our customers unlock the full potential of the Climedo platform and generate long-term value.

#Jobwithpurpose: Are you communicative, solution-oriented, and love helping people? Then you're in the right place! As a Customer Success Manager, you are a central point of contact for our customers as well as internal stakeholders. You’ll take on responsibility quickly and have a significant impact on the success of our customers every day.

#Teamwithempathy: You’ll work closely with our customers and internal teams such as Sales, Product, and QA. This gives you a true interface function and insights into various departments of a dynamic startup—while pulling together with our dedicated teams in the same direction.

YOUR PROFILE

• Completed studies in healthcare, technology, management, or a comparable field.
• Experience in customer success, account management, or project management – ideally in the healthcare, life sciences, or SaaS environment.
• Excellent communication skills in German (business fluent) and English (fluent).
• Strong customer orientation, a high degree of personal responsibility, and a structured, solution-oriented working style.
• Enjoyment in diving into complex software topics and technical issues.
• Organizational talent with clear prioritization – even in a dynamic, multitasking environment.
• Resilient and stress-resistant – you keep a clear head even in challenging situations.
• Knowledge of EDC systems, clinical studies, and regulatory requirements (e.g., GCP, GDPR) is a plus, but not a must.

YOUR OPPORTUNITY

• Impact! You’ll have plenty of creative freedom and development opportunities in a dynamic start-up where you can truly make a difference! We care about your continuous learning curve and support you in turning your ideas into your own projects – backed by an annual training budget of €1,000.

• We foster an open feedback culture. At our regular team events, offsites/onsites, and cross-department exchanges, we celebrate our diversity and unique sense of humor ;)

• After a productive workday, you can blow off steam or go for a swim thanks to our subsidized sports membership (EGYM Wellpass, formerly Qualitrain). If you'd rather have your €49 public transport ticket subsidized, we’re happy to support that too.

• In addition to the classic fruit basket, we also make sure you're stocked with snacks and drinks for when you need a pick-me-up.

• You decide when and where you work – from home or in the office – thanks to our hybrid work model.

• #jobwithpurpose: You actively contribute to the digitalization of healthcare.

• #teamwithempathy: With us, it's not just a hashtag – it’s a core part of our company culture.

OUR TECH STACK

# That's what you'll learn in the 12 months of traineeship:

YOUR MISSION

• Building and maintaining long-term customer relationships – you are the central point of contact for all matters and support customers on their path to success.
• Independent support and consultation for a fixed customer portfolio (pharma, CROs, MedTech) to ensure optimal use of our EDC platform (including eCOA, eConsent, and DCT).
• Conducting customer onboardings, trainings, and study setups to ensure a smooth project launch and execution.
• Proactive management and optimization of projects– from planning and implementation to successful go-live and beyond.
• Monitoring KPIs, identifying risks, and deriving actions to ensure study success.
• Incorporating customer feedback and market requirements into product development to continuously improve our solution.
• Developing use cases, identifying potential for growth, and expanding customer relationships strategically.
• Further development and optimization of our customer success processes and tools.