Customer Service Representative (m/w/d)

Travian Games GmbH; München; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading gaming company in Munich is seeking a dedicated Customer Support Agent to assist players with gameplay inquiries, technical issues, and account management. This role involves resolving player queries through a ticketing system, troubleshooting problems, and providing insights to improve game experiences. Ideal candidates will have a background in customer support, technical aptitude, and a passion for gaming, alongside strong communication skills. This position offers a hybrid work model and generous benefits.

Leistungen

Generous time off

Modern workplace

Benefits like Deutschlandticket

Access to Urban Sports Club membership

Free drinks and snacks

Qualifikationen

• Experience in customer service, ticket handling, or community management.
• Fluency in English and at least B1 level in German.
• Understanding of gameplay mechanics and gaming culture.

Aufgaben

• Handle player inquiries regarding gameplay, account, or technical topics.
• Guide players through technical problems step by step.
• Identify and document recurring issues for reporting.

Kenntnisse

Customer Support Background

Fluent in English; German at least B1 level

Gaming Enthusiast

Technical Aptitude

Communication & Empathy

Organizational Skills

Proactive & Solution-Oriented Approach

Use of AI Tools

Jobbeschreibung

A fantastic game world deserves great support – and that’s where you come in!

Join our Customer Support Team and help our players enjoy every adventure to the fullest – whether they have questions about gameplay, technical issues, or payment matters.

As part of our international support team, you’ll be the first point of contact for our global community. With your strong communication skills, technical understanding, and solution-oriented mindset, you’ll turn every interaction into a positive experience. You’ll also identify recurring issues early on and share insights with other teams to continuously improve our player experience.

Your Skills

• Customer Support Background: You bring experience in customer service, ticket handling, or community management.
• Language Skills: Fluent in English; German at least B1 level.
• Gaming Enthusiast: You understand gameplay mechanics and have a good sense of gaming culture.
• Technical Aptitude: You can analyze and resolve common technical problems confidently and guide players effectively.
• Communication & Empathy: You understand what matters to our players and respond in a clear, kind, and helpful way.
• Organizational Skills: You work in a structured and detail-oriented manner and stay on top of multiple requests.
• Proactive & Solution-Oriented Approach: You take initiative, think ahead, and actively contribute to improving the overall player experience.
• Use of AI Tools: You embrace modern AI tools to increase efficiency, speed up research, and optimize your responses.

Your Quest

• Player Support: Handle player inquiries regarding gameplay, account, or technical topics through our ticketing system – quickly, accurately, with empathy and professionalism.
• Troubleshooting: Guide players through technical problems step by step until the issue is resolved.
• Bug Reporting: Identify, document, and elevate recurring technical or gameplay issues to the relevant internal teams.
• AI Assistance: Use modern AI tools to make your work easier – from writing and translation to research.
• Knowledge Management: Keep support materials up to date and share your know-how within the team.
• Feedback & Insights: Gather player feedback and provide valuable insights to our game development teams.

Your Benefits

• Exciting Projects: A value-driven environment where collaboration and personal development truly matter.
• Modern Workplace: A stylish office in Munich with underground parking and great public transport connections.
• Hybrid Work Model: A mix of office work (at least three days per week) and remote flexibility.
• Generous Time Off: Up to 35 vacation days, plus half a day off on Christmas Eve and New Year’s Eve.
• Benefits: Deutschlandticket, Wellpass, Urban Sports Club membership, free drinks, fruits & snacks, and regular company events.
• Hardware of Choice: Windows or Mac

Ready for your next level?
Apply now and become part of our international gaming team!