Customer Service Representative job at Oscar Health Insurance

Remote; Deutschland; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A health insurance company is seeking a Customer Service Representative to join their team. This full-time role involves managing customer interactions and back-office tasks. Candidates should have over a year of experience in customer-focused roles and a high school diploma. The position offers $19 per hour and includes various benefits such as health insurance and vacation time.

Leistungen

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Gym / Health Stipend

Retirement Savings

Disability

Paid Holidays

Paid Illness Leave

Qualifikationen

• 1+ years of experience in a high-volume or customer-focused setting.
• 1+ years of healthcare experience.

Aufgaben

• Develop a comprehensive understanding of processes and tools of the Oscar business model.
• Work with members, brokers, providers, and vendors.
• Manage an assigned caseload while maintaining service delivery and quality.
• Support leadership by identifying issues and participating in process improvement.

Kenntnisse

Customer-focused experience

Quantitative or analytical skills

Bilingual in Spanish

Ausbildung

High school diploma or GED

Tools

Google Suite

Microsoft Office

Jobbeschreibung

We're sorry, the employer did not include education information for this job.

Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Parental Leave, Gym / Health Stipend, Retirement Savings, Disability, Paid Holidays, Paid Illness Leave

About the Role

Customer Service Representative (Remote – FL/GA/TX)

Florida, United States; Georgia, United States; Texas, United States

Hi, we're Oscar. We're hiring a full-time Customer Service Representative to join our Member and Provider Services team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.

You will report to the Concierge Operations Manager.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a remote role. You must reside in Florida, Georgia, or Texas.

Pay Transparency:

The set rate for this role is $19.00 per hour.

You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 1+ years of experience in a high-volume or customer-focused setting.
• 1+ years of healthcare experience
• High school diploma or GED

Bonus Points

• Strong quantitative or analytical skills focused on identifying or solving problems
• Bilingual in Spanish - with strong skills in speaking, reading, and writing.
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

Pay Transparency:

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.