Customer Service Manager

Newrest; Frankfurt; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading catering company in Frankfurt is seeking a Commercial Manager to bridge airline customers with internal teams. Responsibilities include overseeing service compliance, managing client relationships, and ensuring operational communication. The ideal candidate has a minimum of 2 years in customer service, experience in catering, and is fluent in English and French. This role requires strong negotiation skills and attention to detail.

Qualifikationen

• Minimum 2 years of experience in commercial or customer service positions.
• Experience in catering companies is mandatory.
• Previous experience with Airlines customer services is appreciated.

Aufgaben

• Interface between airline customers and internal team.
• Ensure distribution of important information to key people.
• Control compliance of agreed services and billing.

Kenntnisse

Customer focus

Negotiation skills

Attention to detail

Fluent in English

Fluent in French

Resilience to stressful situations

Commercial awareness

Tools

Office Suite

Jobbeschreibung

• As the commercial manager in the subsidiary, you are the interface between our airline’s customers and the internal team
• You will ensure all information (flight schedules, manuals, menu changes and any other instructions...) is distributed to all "key" people of the unit
• Ensure information is clearly understood, completed and applied by everyone
• Intensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables…)
• Ensure billing is correct: all items are charged at the right price.
• Provide excellent relationship with Stakeholders to retain and create a unique operational and commercial relationship.
• Provide centralized and fluid external / internal operational communication between the unit and clients.
• Control and monitors the crew comment: adequate response within 24h00.
• Ensure proper execution of corrective actions.
• Create business relationships with new customers, allowing the signing of new contracts.
• Ensure that the airline quality dashboard is maintained.
• Minimum 2 years of experience in commercial or customer services positions
• Experience in catering companies is mandatory
• A previous experience on Airlines customer services is appreciated
• English and French fluent
• Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
• Client satisfaction will be your priority
• Attention to detail
• Focussed on compliance at all time
• Resilient to stressful situations
• Well organized, rigorous and methodical yet flexible to adapt to local constraints
• Commercial awareness
• Hands on personality
• Excellent computers skills (Office Suite)

About Newrest

Specialist in out-of-home catering in 53 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi‑sector catering.

Our 60,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

https://www.newrest.eu/