Customer Service Coordinator (Promotional/Blank Channel)

L&W Apparell Co Inc; Hannover; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer service firm in Germany is seeking a Customer Service Account Coordinator. The role involves being the primary point of contact for customers and the sales team, ensuring smooth order processing and product adjustments. Ideal candidates are organized problem solvers with at least 2 years of customer service experience and proficiency in Microsoft Office. Join a collaborative team that values integrity and creativity.

Leistungen

Dynamic, people-focused culture

Opportunities for growth and professional development

Supportive environment that celebrates teamwork

Qualifikationen

• Minimum of 2 years' customer service experience in a product or order-driven environment.
• Proficient with Microsoft Office and comfortable learning new systems.
• Detail-oriented and proactive in anticipating customer needs.

Aufgaben

• Act as primary contact for customers and sales executives.
• Ensure orders are processed accurately and on time.
• Maintain proactive communication about order statuses.
• Handle order corrections and billing inquiries professionally.
• Support sales team training on tools and policies.

Kenntnisse

Customer service experience

Problem solving

Time-management

Strong communication

Multitasking

Ausbildung

High school diploma or equivalent

Associate’s or bachelor’s degree

Tools

Microsoft Office (Word & Excel)

Jobbeschreibung

Customer Service Coordinator (Promotional/Blank Channel)

Customer Service Account Coordinator – Promotional/Blank Channel

Location: Hanover, PA

Hours: 9:00 AM-6:00 PM EST

Are you passionate about building relationships, solving problems, and delivering an exceptional customer experience?
If so, we’d love to have you join our team at L2 Brands as a Customer Service Account Coordinator for our Promotional/Blank channel!

In this role, you’ll be the go-to contact for customers and our inside sales team—helping to make sure every order runs smoothly from start to finish. You’ll collaborate with sales reps, customers, and internal departments to ensure our partners receive the top-notch service and support that L2 is known for.

This is the perfect opportunity for someone who thrives in a fast-paced, detail-oriented environment, enjoys building connections, and takes pride in keeping things running efficiently.

What You’ll Do

Be the primary contact for customers and sales executives in the Promotional/Blank channel.

Partner with sales reps and internal teams to ensure orders are processed accurately and on time.

Deliver proactive communication, keeping customers informed on order status, inventory, and shipment details.

Handle order corrections, product adjustments, returns, and billing inquiries with professionalism and a solutions-driven mindset.

Support our sales team by training reps on tools, systems, and L2 policies to help them (and you!) succeed.

Monitor orders to ensure deadlines are met, rush orders are fulfilled, and customer expectations are exceeded.

Collaborate closely with the VP of Business Development and internal teams to strengthen customer relationships and streamline processes.

Who You Are

A natural problem solver with excellent organizational and time-management skills.

A multitasking pro who can juggle multiple priorities and deadlines with a smile.

A strong communicator (written and verbal) who can build trust and rapport at all levels.

A team player who’s as comfortable supporting others as you are taking initiative.

Detail-oriented, proactive, and able to anticipate customer needs before they arise.

What You Bring

High school diploma or equivalent required; associate’s or bachelor’s degree a plus.

Minimum of 2 years’ customer service experience, ideally in a product or order-driven environment.

Proficiency with Microsoft Office (Word & Excel) and comfort learning new systems.

A positive, “can-do” attitude and a desire to contribute to a collaborative, growing team.

Why You’ll Love Working Here

At L2 Brands, we take pride in creating products and experiences that build pride and connection in communities across the country. You’ll be joining a team that values teamwork, creativity, and integrity—where your voice matters and your contributions make an impact.

We offer:

• A dynamic, people-focused culture
• Opportunities for growth and professional development
• A supportive environment that celebrates success and teamwork

Ready to bring your energy, attention to detail, and customer-first mindset to L2 Brands?
Apply today and become part of a team that’s passionate about making great things happen!