Customer Care Officer:in (m/w/d)

Cantourage; Berlin; Hybrid; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading company in medical cannabis in Berlin is looking for a Customer Care Officer. Your responsibilities include handling inbound calls and email inquiries from pharmacies, processing orders, and supporting existing customers. The ideal candidate should have experience in customer service, good MS Office knowledge, and an openness to the medical cannabis topic. This role offers a friendly work environment with various perks and the possibility to work from home.

Leistungen

Membership in Urban Sports Club

Delicious snacks and baked goods

Regular employee events

Qualifikationen

• Enjoy dealing with enquiries and calls from pharmacies.
• First experience in handling orders.
• Initial experience in assisting customers over the phone.
• Good knowledge of MS Office and handling IT systems.

Aufgaben

• Taking inbound calls from pharmacies.
• Processing and answering e-mail enquiries.
• Processing orders received via fax, e-mail or the web shop.
• Preparation of delivery notes and forwarding of orders to pharmaceutical wholesalers.
• Creating invoices and sending them to pharmacies and pharmaceutical wholesalers.
• Creation of customers in the ERP system.
• Qualification of customers with necessary documentation.
• Outbound telephony and support of existing customers.
• Acquisition of new pharmacies.

Kenntnisse

Customer service skills

MS Office knowledge

Initial experience in customer support

Openness to medical cannabis topic

Jobbeschreibung

Don´t be shy and come say high!

Why did our Customer Care Officer bring a ladder to work? Because they wanted to reach new heights in customer service! Well... thanks Chat GPT! What is true is that our customer care department is the best at customer service and funny (at least more than the joke)!

Your mission

• Taking inbound calls from pharmacies (availability and price enquiries, orders, other questions).
• Processing and answering e-mail enquiries.
• Processing orders received via fax, e-mail or the web shop.
• Preparation of delivery notes and forwarding of orders to pharmaceutical wholesalers.
• Creating invoices and sending them to pharmacies and pharmaceutical wholesalers.
• Creation of customers in the ERP system.
• Qualification of customers (customer information sheet, pharmacy operating permit, BtM permit).
• Outbound telephony and support of existing customers via telephone and e-mail.
• Acquisition of new pharmacies.

This is you

• Enjoy dealing with enquiries and calls from pharmacies.
• First experience in handling orders.
• Initial experience in assisting customers over the phone.
• Good knowledge of MS Office and handling IT systems.
• Openness and motivation for the topic "medical cannabis".

Why us?

• Our growing team can benefit from your ideas and suggestions.
• Membership in the Urban Sports Club, including colleagues who like to stay active.
• Delicious baked goods, snacks, fruit, etc. are always available! You will never go hungry with us!
• Flat hierarchies with regular exchanges with the management and feedback conversations.
• Regular employee events.

You think you could fit in?

Cantourage stands for lived diversity management as well as an open and team-oriented work culture. To balance family and work, we offer family-friendly working hours, good working conditions, and the possibility to work from home. We work every day to be an attractive employer for our employees – this is an ongoing mission for us. Inclusion is important to Cantourage. We particularly consider applications from severely disabled and equivalent applicants with the same qualifications. We welcome applications from people of all nationalities.