Customer Care Agent (German) Lisbon with Relocation

Cross Border Talents; Düsseldorf; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading international customer service provider seeks a German Speaking Customer Support agent to join their team in Lisbon. The ideal candidate will be fluent in German and possess good English skills. Responsibilities include assisting customers through various channels while maintaining high satisfaction levels. Competitive compensation and relocation support are offered.

Leistungen

Competitive compensation package

Performance-based bonuses

Daily meal allowance

Private health insurance

Paid initial training

Monthly transportation allowance

Relocation package (€2,500 gross)

Qualifikationen

• Fluent/native-level German and good English skills.
• EU citizenship or valid Portuguese residence card.
• Availability to relocate to Lisbon and start immediately.
• Experience in customer support is advantageous.

Aufgaben

• Provide professional customer assistance through email, chat, and phone.
• Resolve user inquiries related to content, policies, and platform features.
• Maintain high levels of user satisfaction.
• Accurately record case information and escalate issues.
• Contribute to a collaborative, multicultural work environment.

Kenntnisse

Fluent/native-level German (C2)

Good English skills (B2)

Jobbeschreibung

German Speaking Customer Support – Lisbon, Portugal

Join a globally recognized organization specializing in digital transformation, consulting, and technology services. In this role, you will provide world-class customer support for one of the most widely used and respected online media platforms in the world — known for empowering creators and inspiring audiences worldwide.

Why Work in Lisbon?

Lisbon stands out as one of Europe’s leading destinations for digital and professional growth. The city offers a unique combination of strong international business presence, welcoming atmosphere, affordable living costs, and high quality of life — all surrounded by picturesque scenery and warm hospitality.

Key Responsibilities

• Provide professional customer assistance through email, chat, and phone.

• Resolve user inquiries related to content, policies, and platform features.

• Maintain high levels of user satisfaction and adherence to quality standards.

• Accurately record case information and escalate issues when necessary.

• Contribute to a collaborative, multicultural, and results-driven work environment.

Candidate Profile

• Fluent/native-level German (C2) and good English skills (B2).

• EU citizenship or valid Portuguese residence card (no visa sponsorship).

• Availability to relocate to Lisbon and start immediately.

• Experience in customer support or similar role is advantageous, though not required.

What We Offer

• Competitive compensation package plus monthly language allowance.

• Performance-based bonuses.

• Daily meal allowance (via meal card).

• Private health insurance.

• Paid initial training and ongoing development.

• Monthly transportation allowance.

• Relocation package (€2,500 gross) paid with your first salary.

🚀 Advance your career with an international company that values growth, teamwork, and diversity.
If you’re ready to take on a new challenge and build your career in Lisbon — apply today!