Croatian Customer Service Specialist

Velenosi&Meredith; Berlin; Vor Ort; EUR 15.000 - 19.000; Vollzeit

Zusammenfassung

A leading travel support company is seeking Customer Service Representatives to join their team in Berlin, Germany. Candidates must be fluent in Croatian and proficient in English. Responsibilities include assisting customers with bookings and providing high-quality support. Benefits include relocation assistance, health insurance, and meal vouchers. The opportunity is exciting for those who wish to grow within the travel industry.

Leistungen

Relocation support

Private health and life insurance

Monthly meal vouchers

25 days of annual leave

Qualifikationen

• Native/fluent in Croatian.
• Strong communication, problem-solving, and multitasking skills.
• Basic computer literacy.
• EU citizenship or a Residence Card with Full Market Access.

Aufgaben

• Provide customer support through phone, email, and chat.
• Assist customers with bookings and general inquiries.
• Deliver service with empathy and professionalism.

Kenntnisse

Communication skills

Problem-solving skills

Multitasking skills

Fluent in Croatian

English C1

Jobbeschreibung

Combine your dream Mediterranean lifestyle with an exciting role in the travel industry!

We are looking for Customer Service Representatives who speak Croatian and English to join our team supporting Booking.com. You will be the voice of a trusted global travel company, assisting customers with high-quality guidance and support.

Start date: 2 January 2026
Location: Athens, Greece (on site)
Salary: 1200 eur gross x 14
Contract: Permanent and Temporary
Shift:

• 40h/week (8h/day, 5 days/week)
• Rotational Monday-Sunday | 08:00-19:00

Responsibilities

• Provide customer support through phone, email, and chat
• Assist customers with bookings, account issues, and general inquiries
• Follow internal processes and elevate cases when needed
• Deliver service with empathy, accuracy, and professionalism
• Represent the Booking.com brand and ensure top customer satisfaction

Your Profile

• Native/fluent in Croatian
• English C1 and above
• Strong communication, problem‑solving, and multitasking skills
• Basic computer literacy
• EU citizenship or a Residence Card with Full Market Access

What We Offer

• Relocation support (up to 300 eur financial support and 3 weeks hotel accommodation near the office)
• Private health and life insurance
• 50 eur monthly meal vouchers
• 25 days of annual leave

Why Join Us?

Be part of a diverse, supportive, and international team while growing your career in one of the worlds most recognized travel platforms while enjoying life in sunny Athens!

If you're interested, apply or send your CV to [e-mail].