Client Experience Coordinator - Relocation to the Mediterranean

Cross Border Talents; Bochum; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A customer service provider is seeking motivated candidates to assist customers with inquiries and technical issues. Must be fluent in German, with English as a plus. Full training is provided and a relocation package is included. Work in vibrant cities with a full-time schedule and opportunities for growth within the company.

Leistungen

Relocation package including flight and accommodation

Performance-based bonuses

Paid vacation days

Qualifikationen

• No prior experience needed; full paid training is provided.
• Motivated to relocate and start an international career.

Aufgaben

• Handle customer inquiries via phone, email, and live chat.
• Provide clear solutions to technical or service-related issues.
• Support customers with account setup and billing.

Kenntnisse

Native or near-native German (C1-C2)

Good level of English (B1 or higher)

Strong communication and active listening

Ability to stay calm and positive

Basic computer skills (MS Office)

Jobbeschreibung

About the Role

Discover a new lifestyle in the Mediterranean. Work in customer service, support global companies, and receive benefits like relocation assistance, housing support, training, and career progression. German fluency required English is a plus.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. Youll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

• Handle customer inquiries via phone, email, and live chat in a professional and timely manner
• Provide clear and effective solutions to technical or service-related issues
• Support customers with account setup, billing, orders, or product use
• Document and update customer records in the system
• Collaborate with colleagues and supervisors to continuously improve processes
• Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

• Native or near-native German (C1-C2) and good level of English (B1 or higher)
• Strong communication and active listening skills
• Ability to stay calm and positive when solving customer issues
• Basic computer skills (MS Office, email, chat platforms)
• No prior experience needed full paid training is provided
• Motivated to relocate and start an international career abroad

What We Offer

• Relocation package: Flight ticket to Spain, Greece, or Portugal; Airport pickup upon arrival; Company-paid hotel accommodation during the first weeks; Assistance in finding long-term housing
• Salary & Benefits: Competitive monthly salary + performance-based bonuses; Paid initial training and continuous coaching; Private health insurance (in some locations)
• Work-Life Balance: Full-time, 40 hours per week, with rotating shifts; Paid vacation days + public holidays

Growth Opportunities

• Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments
• Experience in an international corporate environment

Lifestyle Perks

• Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki
• Enjoy a sunny climate, cultural diversity, and affordable lifestyle