Clerk (m / f / d)

GULP – experts united; Augsburg; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A prominent service provider in the energy sector in Augsburg is seeking a qualified clerk in customer service. This role includes answering inquiries about contracts and processing customer requests through various channels. The ideal candidate will have completed commercial vocational training and possess strong customer orientation and communication skills. Attractive salary and extensive social benefits offered.

Leistungen

Attractive salary

Long-term job security

Extensive social benefits

Tailored training opportunities

Up to 30 days of vacation

Special conditions for purchasing tickets and equipment

Qualifikationen

• Strong customer orientation and communication skills.
• Completed commercial vocational training required.
• Ideally knowledge of the energy industry and working with SAP IS-U.

Aufgaben

• Answering all questions relating to contracts, tariffs, products, and invoices.
• Processing incoming customer inquiries by email, post, telephone, and on-site.
• Accepting and resolving 1st and 2nd level customer enquiries.

Kenntnisse

Customer orientation

Communication skills

Knowledge of the energy industry

Ausbildung

Completed commercial vocational training

Tools

SAP IS-U

Jobbeschreibung

On behalf of our business partner, we are currently looking for a qualified clerk in customer service. Use our service as a springboard into an attractive company, a service provider in the energy sector in Augsburg. Apply directly online now - or contact us by phone or e-mail and let our friendly colleagues advise you without obligation. By the way: We value equal opportunities and welcome applications from people with disabilities, whose inclusion is of particular concern to us.

Here’s what we offer

• Attractive salary and long-term job security through group affiliation
• Extensive social benefits, including Christmas and vacation bonuses
• Up to 30 days of vacation per year
• Tailored training opportunities and free language courses
• Personal advice with individual career planning
• Special conditions when purchasing concert tickets, electronic devices, sports equipment and much more

Your tasks

• Answering all questions relating to contracts, e.g. tariffs, products and invoices
• Processing incoming customer inquiries by e-mail, post, telephone and on site
• Accepting and resolving 1st and 2nd level customer enquiries
• Carrying out and checking billing controlling

Your profile

• Completed commercial vocational training
• Specialist knowledge in processing and customer service
• Ideally knowledge of the energy industry
• Knowledge of working with SAP IS-U desirable
• Strong customer orientation and communication skills
• Working time model: 38 hours / week