Central Europe Customer Service Manager

Sandvik Group; Erkrath; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global manufacturing company is seeking a Central Europe Customer Service Manager to enhance customer experience and drive team performance. This role involves leading a team to deliver exceptional service, managing customer relationships, and ensuring alignment with profitability targets. The ideal candidate will possess strong communication skills, customer service mindset, and change management abilities. This position is pivotal to supporting strategic growth in a dynamic environment.

Qualifikationen

• Strong customer service mindset with a focus on customer value.
• Proven change management skills and adaptability.
• Understanding of the Forecast to Deliver process.
• Excellent verbal and written communication skills in English.

Aufgaben

• Deliver world-class customer service to end customers.
• Lead a team of Customer Service representatives.
• Drive improvements for a proactive work environment.
• Deliver on KPIs and targets to support strategy.

Kenntnisse

Customer service mindset

Strong communication skills

Change management skills

Ability to build global networks

Jobbeschreibung

Our Global functionalized Customer Service organization within Sales & Marketing is supporting to drive our growth ambitions, productivity and profitability targets, always with the customer in focus. We have Customer Service representatives located all over the world, creating a diverse environment, and holding a high level of expertise & service mind-set. We’re now looking for an Central Europe Customer Service Manager to strengthen our team further and safeguard our interests going forward.

Your mission

In this role, you will take full responsibility in terms of delivering world‑class customer service to our end customers within the Central Europe. You will contribute to increased profitability & productivity by streamlining your organization to increase the level of support with true focus on direct customer value. You will be leading a team of experienced Customer Service representatives located in Central Europe. You will also be a part of the Central Europe Leadership team and report to the Regional Customer Service Manager Europe.

Your profile

We see that you are a person with a strong & natural customer service mind‑set and with a good understanding on how to leverage from your Customer Service team by continuously increasing the level of support to the relevant stakeholders within the business.

You have strong change management skills and experience, so that you are agile in your approach and able to adapt to fast changing customer demands.

A deep understanding of the Forecast to Deliver process is a must to be able to follow the interactional touchpoints pre‑market, in‑market and aftermarket supporting the customer journey.

You take decisive and firm decisions based upon the best interest when it comes to cost, quality, well‑being and value creation.

With the customer is in focus you need excellent communication skills, both verbal and written in English.

Deliver on KPIs & targets set to support the strategic direction ahead is a part of your natural drive.

You have strong social and communication skills and serve as the motivational source towards your team.

You have a natural way of thinking pro‑actively to be one step ahead and drive improvements efficiently within your team towards a true pro‑active work environment.

Since you’re in daily contact with internal & external stakeholders you have a way of connecting, building and leveraging global networks & building new relationships.

With your social skills and an exceptional service mentality you create a world‑class customer experience.

Wendy Freeman, Regional Customer Service Manager Europe - [e-mail]

Please apply on Workday of Job Requisition R0084891, latest till 14th of Novemer 2025