Banking Specialist - Service Desk DE

Avaloq; Düsseldorf; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A growing financial services company in Düsseldorf is looking for a candidate to ensure customer satisfaction by acting as a key point of contact for operational inquiries. Responsibilities include managing customer relationships, ensuring compliance with service contracts and SLAs, processing incoming requests, and managing asset management mandates.

Aufgaben

• Development and maintenance of customer relationships as a basis for long-term cooperation.
• Ensuring that services are provided in accordance with the contracts and the SLAs.
• Create reports as well as the monthly billing data.
• Securing all operational service processes (Request Fulfilment, Problem Management, etc.).
• Processing, coordination and documentation of incoming requests for operational processes.
• Evaluation and settlement of portfolio commissions and custody fees in institutional business.
• Life-cycle management of asset management mandates.

Jobbeschreibung

For our customers, the Service Desk is the single point of contact for all inquiries in the operational business. Customer satisfaction is our top priority. We act as an interface between our clients and the operational units of Avaloq. As part of a fast-growing company, flexibility and satisfactory performance are very important. We ensure this as a team together with all our colleagues.

Key tasks

• Development and maintenance of customer relationships as a basis for long-term cooperation
• Ensuring that services are provided in accordance with the contracts and the SLAs
• Create reports as well as the monthly billing data
• Securing all operational service processes (Request Fulfilment, Problem Management, etc.)
• Processing, coordination and documentation of incoming requests for operational processes
• Evaluation and settlement of portfolio commissions and custody fees in institutional business
• Life-cycle management of asset management mandates