B2B Customer Support Specialist (m/f/d)

Halvotec Information Services GmbH; Pfraundorf; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A B2B software company in Bayern seeks a Customer Support Specialist to assist clients and manage support tickets. You will be the first point of contact for inquiries and ensure quick resolutions. Ideal candidates have experience in customer support, familiarity with ticketing systems, and strong communication skills in German and English. The position offers flexible work arrangements and various development opportunities.

Leistungen

Flexible mobile office arrangements

Access to state-of-the-art software and equipment

Diverse training opportunities

Subsidized membership to EGYM Wellpass

Qualifikationen

• Experience in customer support, ideally in a B2B software environment.
• Strong communication skills in German and English (spoken and written).
• Ability to learn new software quickly.

Aufgaben

• Be the first point of contact for B2B clients and resolve inquiries quickly.
• Handle incoming support tickets via Jira Service Management.
• Document solutions and contribute to the knowledge base.

Kenntnisse

Customer support experience

Familiarity with Jira Service Management

Strong communication skills (German and English)

Solid IT understanding

Proactive mindset

Jobbeschreibung

Your mission

• Be the first point of contact for our B2B clients and ensure their inquiries are resolved quickly and professionally.
• Handle incoming support tickets via Jira Service Management with a strong focus on SLA compliance.
• Provide clear and friendly communication to clients and internal teams.
• Document solutions and contribute to our knowledge base for continuous improvement.

Your Skills

• Experience in customer support, ideally in a B2B software environment.
• Familiarity with Jira Service Management or similar ticketing systems.
• Strong communication skills in German and English (spoken and written).
• Solid IT understanding and ability to learn new software quickly.
• A proactive mindset and enjoyment in helping clients succeed.

Why Halvotec?

• Decide for yourself where you work most effectively—we offer flexible mobile office arrangements.
• You’ll always have access to state-of-the-art software, hardware, and workplace equipment.
• We aim to give you plenty of space to grow both professionally and personally, which is why we offer diverse training opportunities through our Halvotec Academy.
• You’ll experience a friendly atmosphere with short decision-making paths and a culture of appreciative feedback, where you can truly make an impact.
• With a subsidized membership to EGYM Wellpass, you can work out at gyms and access numerous sports and wellness facilities across Germany.
• And there are even more benefits we provide to our employees—feel free to take a look at https://halvotec.de/kultur/ to learn more.