Arabic Speaking Customer Service Agent (m/f/d) Social Media Support - 100% Homeoffice

Concentrix; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer service company is seeking an Arabic Speaking Customer Service Agent for a home office position. You will be responsible for handling customer inquiries via phone, email, and chat. The role requires proficiency in Arabic and English, strong communication skills, and a service-oriented mindset. Join a supportive team with opportunities for personal growth and professional training.

Leistungen

In-depth training program

Mentorship at the start

Regular coaching and development training

Online shopping discounts

Career growth opportunities

Qualifikationen

• Very good Arabic (C2) and good English (B2) skills in speech and writing.
• Service-oriented and communicative.
• Experience in customer service is desired.

Aufgaben

• Handle customer enquiries and requests.
• Communicate with customers via phone, email, or chat.
• Identify and resolve customer issues using various tools.
• Maintain KPIs for customer efficiency support.

Kenntnisse

Arabic (C2)

English (B2)

Customer service orientation

PC usage

Social media familiarity

Multitasking

Ability to work under pressure

Fast learner

Ausbildung

Higher education certificate

Jobbeschreibung

Overview

Job Title: Arabic Speaking Customer Service Agent (m/f/d) Social Media Support - 100% Homeoffice

Job Description

Power your game-changing career

Are you looking for a job that suits you and your life? Then this job is just right for you.

In this position as Customer Service Agent, you will be the first point of contact for various customer enquiries, whether by phone, email or chat. With the following conditions:

Start at the next possible date | full time | 100% home office or location Andreasstraße 10, 10243 Berlin | Monday - Sunday from 08:00 – 24:00 | Arabic (C2) and English (B2) | inbound and outbound | up to 2.500€ gross/month

Does that fit in with your everyday life? Perfect! Then it’s our turn - read on and let us impress you, just as we impress our employees day after day. We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

What you will do in this role

As a Customer Service Agent in our team you will:

• Handle customer enquiries and requests and respond to them according to need and situation.

• Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.

• Use various tools and systems to identify and resolve customer issues, escalating problems to the appropriate groups when necessary.

• Maintain certain KPIs to ensure better customer efficiency support.

• Assist Customers and Users in technical enquiries and raise their concerns to the related Subject matter expert technical team when needed.

Your qualifications

Concentrix is a great match if you:

• Have very good Arabic (C2) and good English (B2) skills in speech and writing.

• You are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.

• Are confident in using a PC.

• Prior working in service organization is desired

• Are familiar with social media and you are active on them

• Are familiar with online advertising products/vendors

• Have the ability to multitask & work under pressure

• Are a fast learner, diligent worker

• Are expected to provide background checks (certificate for highest level of education, employment certificate, references from previous employment)

• Are a German resident. Unfortunately, applicants from Saxony, Hesse, Saarland and Hamburg cannot be considered, even if they have a secondary residence in another state.

Ideally you already have

• Experience in customer service.

• Online Advertising Experience that is a big plus

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

• You will start with an in-depth full-time training programme run by certified trainers.

• You don’t need any previous experience. We will provide you with a mentor to support you right from the start.

• In addition, you will receive regular coaching, refreshers and development training, which will also be of benefit to your personal development.

• A variety of online shopping discounts, especially for Concentrix employees, allow you to save big.

• We highly value internal training and career opportunities, even worldwide.

• You can expect an open and motivated team that is eager to welcome you to Concentrix.

Experience the best version of you!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Diversity and equal opportunities are core values at Concentrix. We therefore actively encourage applications from people with disabilities. Severely disabled people and people of equal status are given preference if they are equally qualified. We offer individual support to provide the ideal position for you.

Eligibility to work:

In accordance with German law, only applicants who are legally authorized to work in Germany will be considered for this position.

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Location: Germany, Berlin

Language Requirements: Arabic (Required), English (Required)

Time Type:

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