Account Manager (iGaming)

Madfish; Deutschland; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A technology and services company in Germany is seeking an experienced Account Manager to lead client relationships and drive revenue growth. The role requires proven account management experience, excellent communication skills, and the ability to develop effective strategies to meet client needs. This position offers a flexible working environment and a focus on personal development.

Leistungen

Flexible working hours

Paid vacation of 20 workdays

Personal development plan

Qualifikationen

• Proven work experience as an Account Manager or relevant role.
• C1/C2 level of English proficiency.
• Solid experience with CRM software.

Aufgaben

• Act as the primary point of contact for client inquiries and requests.
• Set strategies to increase customer revenue by at least 15% annually.
• Build and maintain strong client relationships.

Kenntnisse

Account Management

Client Relationship Management

Strategic Communication

Negotiation Skills

Financial Forecasting

Ausbildung

BA/BS in Business Administration, Sales, Management

Tools

CRM Software (HubSpot)

MS Office (Excel)

Jobbeschreibung

Requirements

• Proven work experience as an Account Manager, Key Account Manager, Business Development Manager;
• C1/C2 according
• Solid experience with CRM software (HubSpot) is a plus as well as MS Office (particularly MS Excel);
• Solid Experience with Financial Forecasting;
• Ability to generate and deliver client-focused solutions according to identified customer needs, with a track record of successful project management and technical solution delivery.
• Proven ability to coordinate multiple account management projects simultaneously, while maintaining sharp attention to detail and meeting deadlines.
• Excellent listening, negotiation, and presentation skills, with strong verbal and written communication skills.
• BA/BS degree in Business Administration, Sales, Management, or relevant spheres.

Responsibilities

Lead Point of Contact. Act as the primary point of contact to provide and satisfy all customers’ business requests: addressing inquiries, concerns, and requests promptly and effectively.

Customers Revenue, Growth and Development: Set and ensure a multilevel strategy to increase the revenue generated by customers. +15% growth annually minimum.

Client Relationship Management: Build and nurture strong, long-lasting client relationships by understanding their needs, objectives, and challenges, and providing tailored solutions to meet them.

Upsell Strategy Development: Develop and Implement Upsell Strategy aimed at maximizing upsell opportunities within the customer base.

Agreements / Estimation: Present, Negotiate, Finalize agreements and estimations with/to clients to maximize the company’s profitability.

Payments Plan Developing and Controlling: Develop comprehensive payment plans that outline the schedule, terms, and conditions for payments to be made by customers; Implement strategy and procedures to manage payments effectively, minimize risks, and prevent delays.

Solution Delivery: Ensure the timely and successful delivery of the provided services according to agreements, coordinating with PM and Production teams to meet project timelines and deliverables.

Project Progress Communication: Clearly communicate the progress of monthly/quarterly initiatives internally and externally, providing regular updates on project status, milestones achieved, and any challenges encountered.

Account Metrics Tracking: Forecast and track key account metrics, such as quarterly sales results and annual forecasts, to measure performance, identify areas for improvement, and drive strategic decision-making.

Reporting including Financial Forecasting: Prepare and deliver reports on account status, including sales performance, customer feedback, and upcoming opportunities, to senior management and other relevant stakeholders.

Collaboration: Collaborate with the sales team to identify and grow opportunities within the assigned customers, gathering insights from client interactions and market trends to drive revenue growth.

Work in CRM Hubspot.

Working conditions

• Flat rate + %
• Flexible working hours and workplace, enabling our team members to achieve a healthy work-life balance.
• Paid vacation of 20 workdays per year; 5 workdays of sick leave per year.
• Unlimited day-offs for personal matters (unpaid).
• A personal development plan (English speaking club, skills training, and access to our Education office - an education hub with internal and external experts and mentorship programs.)
• Structured processes and tools - corporate Confluence, to ensure effective communication and collaboration within the company.
• An open-minded management style that fosters transparency and constant sharing of company strategy and plans.
• Performance-based reviews that recognize and reward the contributions of our team members.
• Stress management measures, including 1-1 meetings, transparent communication, and feedback culture.
• Corporate team-building events, marathons, and online challenges that promote teamwork and healthy competition.
• Family-friendly environment, where we celebrate important personal milestones, such as the birth of a child or wedding, with congratulatory gifts.