Senior Donor Relationship Officer

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Recruitment and headhunting professional with 10+ years’ experience connecting top talent with leading private and humanitarian sector organisations.…

Starting Date / Initial Contract Details 09/2025. 80%-100%, open-ended contract.

Role Summary

In collaboration with the Engagement team, maintain, sustain and develop Medair’s donor relationships with Swiss and global mass and middle donors, being “the voice of the donor” providing optimal and timely donor customer care service (including “thank you management”), thus helping increase credibility and loyalty.

Project Overview

The Donor Relations team, within the Engagement Department is responsible for building and developing relationships with donors and prospects, using a structured and donor-centric approach to increase support, funds and Medair’s visibility.

Workplace & Conditions Global Support Office (GSO) position based in Lausanne, Switzerland, Swiss or eligible EU citizens, or those with a valid work permit for Switzerland.

Responsibilities

• Donor relationship management - Manage and grow a portfolio of middle donors by understanding their needs, identifying opportunities, and representing their voice within the engagement team

• Donor engagement stewardship – Ensure tailored communication, including thank-you messages, to build lasting donor satisfaction and loyalty

• Donor acquisition – Leverage networks and actively research networking opportunities to present Medair and acquire new donors; develop journey to convert prospects and leads to acquisitions

• Donor records management - Maintain the CRM system with qualitative and accurate data through regular updates of contact details and communication preferences

• Event management – Assist in planning, organizing and implementing donor events

Qualifications, Experience & Technical Competencies

• Degree level in Marketing, Sales, Account Management or Communication

• Strong working knowledge of written and spoken French, English and German

• Demonstrable professional success in the areas of fundraising, marketing, sales or customer service

• Experience in CRM /sales management software, preferably Salesforce, and advanced user in MSOffice

• Work experience in NGO sector or in private or public sector

Behavioural Skills

• Strong networking and relationship-building skills through effective inspiring communication

• Consistent service-driven approach focused on meeting donors’ needs through active listening

• Deep understanding of global humanitarian contexts with analytical and strategic mind

• Efficient management of multiple priorities with attention to detail and a result-oriented mindset

• Self-driven and proactive, collaborative and flexible, taking ownership and contributing to team success

Team Spiritual Life

Reflect the values of Medair with team members, local staff, people we serve, and external contacts. Work, live, and pray together in our Christian faith-based teams. Fully contribute to a rich spiritual team life, including team devotion, prayer, and words of encouragement.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Marketing

• Industries

  Non-profit Organizations

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