Head of IT Operations (80-100%) Zürich • Hybrid • 09.07.2025

As Head of IT Operations, you will own the strategic and operational IT landscape at one of Switzerland's leading marketing agencies. Your role involves ensuring reliable infrastructure and support, driving transformation projects such as ERP rollout, articulating and implementing the company's systems and technology strategy, and collaborating closely with the CFO, senior management, and business teams. Your leadership will elevate IT from a support function to a strategic enabler of growth.

Your responsibilities

You will be responsible for the operational, strategic, and leadership aspects of the IT Operations department. Together with your team, you will ensure IT governance, operations, security, and system development, plan and operate IT services supporting business processes, and manage IT architecture, budgeting, controlling, and procurement. You will work closely with the business operations head to set priorities for technical and process changes within our tool landscape.

Your involvements include:

• Developing and leading a distributed team of IT specialists and serving as a strategic advisor for management on IT questions
• Ensuring exceptional IT service for internal clients
• Managing the company's end-user devices (macOS and Windows laptops)
• Overseeing network and critical infrastructure (e.g., Projektron BCS, BLP, Abacus)
• Managing security infrastructure (e.g., Zscaler, Google Workspace, JumpCloud) and extending MDM and directory solutions for device management
• Monitoring system utilization, handling alerts, and ensuring security practices are followed
• Maintaining documentation for operational processes and self-service resources
• Overseeing employee onboarding and offboarding processes
• Continuously enhancing the end-user experience

You...

• Have leadership, IT planning, and budgeting experience
• Have managed a team and a distributed tech environment
• Possess in-depth IT knowledge in Mac, Windows, and network engineering, with hardware and software expertise
• Understand IT security principles and best practices
• Collaborate with the CFO and management to ensure IT systems support internal stakeholders effectively

We...

• Are recognized as a Kununu Top Employer, with proud and engaged employees
• Offer modern offices near Enge train station with open spaces, rooftop terraces, gym, and relaxation areas
• Provide flexibility, responsibility, remote work options, and attractive benefits
• Work in small, motivated teams with industry-leading talent

Interested?

Our recruiter, Michelle, looks forward to your online application with a short résumé. Please include your education, experience, and motivation for applying for the Head of IT Operations role.

Note: We are handling this recruitment in-house. Unsolicited agency applications will be considered as direct applications.