Desktop Systems Specialist - temp until the end of the year

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and leading company in robotic-assisted surgery, we foster an inclusive and diverse team committed to making a difference. For over 25 years, we have collaborated with hospitals and care teams worldwide to solve healthcare challenges and push the boundaries of possibility.

Intuitive has been built by talented people from diverse backgrounds. We believe great ideas can originate from anywhere, and we strive to cultivate an inclusive culture that values diversity of thought and mutual respect. We lead with inclusion and empower our team members to perform at their best as their authentic selves.

Our culture is driven by passionate individuals eager to make a difference—grounded in integrity, with a strong capacity to learn, proactive in execution, and bringing diverse real-world experiences to foster innovative thinking. We actively invest in our team members' long-term growth to support their development and help us achieve our mission.

Join us in taking significant steps forward for a global community of healthcare professionals and their patients. Together, let's advance minimally invasive care.

Job Description

Primary Function of Position:

The IT Regional Support Technician supports hardware and software for all location-specific and corporate employees or contractors, following best practices defined by IT Operations, Infrastructure, Security, and Network departments. This includes support for computers, printers, cell phones, telecom (VOIP), audiovisual equipment, servers, network devices, operating systems, network access, websites, email, third-party software supporting business functions, and internal applications.

Roles and Responsibilities:

1. Respond to IT assistance requests from corporate and field users or as escalated from Tier I or II support.
2. Participate in a 24x7x365 on-call rotation.
3. Document and maintain processes, best practices, knowledge base, and training materials.
4. Support building needs, including computers, printers, copiers, meetings, AV equipment.
5. Act as "local hands" for Infrastructure, Security, and Facilities teams as needed.
6. Manage or participate in various projects.
7. Ensure departmental goals are met timely and completely.
8. Provide management with timely reports on issues, status, and resolutions.
9. Support meetings and maintain video conferencing infrastructure in collaboration with employee departments.
10. Coordinate with Business Application, Network, Security, Infrastructure, Windows, and Facilities teams for issue resolution and projects.
11. Support core services like DHCP, DNS, WINS in an Active Directory environment.
12. Install software, troubleshoot, and respond to SCCM alerts.
13. Provide miscellaneous building and meeting support.
14. Manage local IT vendor relationships for A/V, Networking, Security, and Printer support.
15. Maintain equipment inventory through planning, ordering, restocking, and record-keeping.
16. Conduct regular inventory counts for accuracy and compliance.

Qualifications

Required Knowledge, Skills, and Experience:

• Associate’s degree, relevant certifications, or equivalent experience.
• Minimum 3 years supporting Windows environments.
• Experience troubleshooting complex issues.
• Strong customer service, organizational, and communication skills.
• Experience with helpdesk software and ticket management.
• Knowledge of Microsoft desktop OS and networking.
• Experience in manufacturing environments is a plus.
• Availability for weekend and non-business hours support as needed.
• Relevant certifications (e.g., CCENT, MCITP, Security+, A+, ITIL) are desirable.
• Flexibility to handle projects outside normal duties.
• Ability to lift and move equipment (~25 lbs).

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal opportunities regardless of race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, veteran or disability status, genetic information, or other protected status. We consider qualified applicants with arrest and conviction records in accordance with fair chance laws.

Position: Desktop Systems Specialist - temporary until the end of the year, located in Aubonne, Switzerland.