Technical Business Analyst with CRM Expertise

Technical Business Analyst with CRM Expertise

Technical Business Analyst with CRM Expertise

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Lead Technical Recruiter & Delivery Lead (UK / Europe / India)

Job Description:

• Technical Business Analyst with recent CRM Implementation/Integration Expertise (Banking Domain)

Language: French – Advance and English Advanced.

• Minimum of 7 years of experience as a Business Analyst in the banking sector.
• Excellent knowledge of wealth management, investment strategies, and financial products.
• Strong recent expertise in CRM Implementation/Integration activities must have.
• Dynamic and proactive in completing assigned tasks, demonstrating responsiveness and adaptability to change.
• Ability to work closely with team members to achieve common goals.
• Strong analytical and conceptual thinking skills, with a knack for problem-solving.
• Autonomy and ability to independently analyze data from various systems.
• Excellent organizational skills, resilience under stress, and ability to manage priorities effectively.
• Proficient in SQL query languages and tools for accessing databases.
• Knowledge and experience with Agile methodology (Scrum).
• Familiarity with APIs, including the use of JSON, XML, Postman, and Swagger.

Responsibilities:

• Participate in gathering and analyzing client requirements, and write detailed functional specifications needed for our development center.
• Support and assist the IT teams based in Geneva during various cycles.
• Ensure the proper integration of the solutions under your responsibility into the bank's overall information system by conducting FATs/integration tests.
• Support and coordinate testing phases with end users.
• Provide level 3 support in case of production incidents.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking, Investment Banking, and Financial Services

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