Salesforce Service Cloud Specialist

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We are seeking an experienced and motivated Salesforce Service Cloud Specialist to join our team. This role is ideal for a hands-on expert who brings deep technical knowledge of Salesforce Service Cloud while prioritizing collaboration and a business-first mindset.

As the go-to person for all Service Cloud matters, you will work closely with stakeholders across the organization, fostering trust, ensuring efficient use of the platform and delivering solutions that create significant value for the business.

We are looking for someone who is more than just a technician — someone who actively engages in discussions, listens to ideas, anticipates challenges and takes initiative to translate business needs into practical Service Cloud functionality. If you are someone who enjoys blending technical expertise with interpersonal collaboration and continuous improvement, we invite you to bring your skills to this exciting role.

Responsibilities

• Serve as the goto expert for Level 2 and Level 3 support across the Service Cloud platform
• Maintain, troubleshoot and optimize Service Cloud features and integrations
• Stay uptodate with best practices and new capabilities, making recommendations to benefit the business
• Be an active participant in meetings and discussions
• Build trust across departments, understand their needs and anticipate questions and issues
• Proactively identify areas for improvement within Service Cloud and share actionable suggestions
• Translate business requests and ideas into viable Service Cloud solutions
• Participate in backlog prioritization and help define the Service Cloud evolution roadmap
• Ensure Service Cloud becomes a catalyst for better service, higher efficiency and improved user satisfaction
  
  
  

• Strong, hands-on experience withSalesforce Service Cloud
• Excellent communication and interpersonal skills in bothFrench and English
• A highly proactive, collaborative mindset — someone who naturally engages with stakeholders and teammates
• Willingness to be present, visible and approachable within the organization
• Strong problem-solving abilities combined with a client-centric approach
• A self-starter with the ability to balance deep technical focus and business understanding
  
  
  

• 5 weeks of vacation
• EPAM Employee Stock Purchase Plan (ESPP)
• Enhanced parental leave
• Extended pension plan
• Daily sickness allowance insurance
• Employee assistance program
• Global business travel medical and accident insurance
• Learning and development opportunities including in-house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more
• *All benefits and perks are subject to certain eligibility requirements
• Please note that any offers will be subject to appropriate background checks
• We do not accept CVs from recruiting or staffing agencies
• For this position, we are able to consider applications from the following:
• - Swiss nationals
• - EU/EFTA nationals
• - Third-country nationals based in Switzerland with an appropriate work permit
• - Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Information Technology, and Engineering

• Industries

  Software Development and IT Services and IT Consulting

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