25056 Customer Success Manager

Sei unter den ersten Bewerbenden.

Nur für registrierte Mitglieder

Kaiseraugst

CHF 85’000 - 110’000

Sei unter den ersten Bewerbenden.

Vor 3 Tagen

Jobbeschreibung

Company information
Solvias is an internationally recognized provider of integrated solutions in contract analytical research, development and manufacturing. The company offers a broad spectrum of services and solutions in the Pharmaceutical, Biotech, Medical Device, Cell&Gene Therapy and Cosmetic industries. With headquarters near Basel, Switzerland, over 800 highly qualified employees take pride in putting science at the heart of serving customers to bring safer and better products to market faster.

25056 Customer Success Manager

Join our Customer Success Team and play a key role in delivering exceptional service to our clients. You'll manage customer interactions, coordinate cross-functional support, and ensure smooth onboarding and issue resolution. If you're organized, customer-focused, and thrive in a dynamic, matrix environment—this is your opportunity to make an impact.

Job Description

Handle daily customer communication and support for accounts without a dedicated Project Manager
Ensure prompt and professional responses to all customer inquiries
Coordinate with internal teams (Operations, Quality, etc.) to resolve customer queries
Notify customers of any deviations or Out of Specification (OOS) results
Maintain a central repository of key customer information
Organize and lead customer meetings, technical visits, and presentations
Support customer audits, representing PMO for assigned accounts
Ensure smooth onboarding with complete and accurate order information
Collaborate with Order Management to improve customer data quality
Uphold Solvias’ client engagement principles and promote customer-centric behavior
Monitor and report customer feedback using relevant KPIs and metrics

Requirements

BSc in Life Sciences preferred, with 2+ years in a Life Science or customer service role
Solid experience in customer-facing roles (CRM/CDMO environment, customer service)
Strong commercial awareness and business mindset
Comfortable working in a matrix organization
Skilled at building and maintaining internal and external relationships
Quick and effective issue resolution with stakeholders
Excellent written and verbal communication across functions
Flexible thinker with a proactive, problem-solving approach
Strategic mindset with a focus on the bigger picture
Highly organized and detail-oriented
Confident in data analysis and KPI tracking
Skilled in leading customer discussions professionally
Curious to understand Solvias’ services and capabilities in depth
Decisive and safety-conscious in fast-paced environments
Adaptable to diverse customer needs and expectations

Flexible work models such as part-time and remote work
Minimum 28.5 vacation days
Monthly child allowance above the Swiss minimum
Voluntary monthly family allowance
Various pension fund solutions
Daily allowance insurance and non-occupational accident fees paid by Solvias
Reka cheques
Commuter contribution for using public transport
Fleet discount for various car brands
Employee discount programs for fitness, insurance, retail and more
Excellent staff restaurant

Our employees are very close to our hearts. Each individual can make a difference and develop both professionally and personally. Does this appeal to you? We are looking forward to receiving your online application.