Solutions Engineer

Direct message the job poster from Livingdocs AG

The news publishing industry must constantly innovate as it drives and reflects many technological trends and societal shifts. In this environment you will actively manage customer projects and work with product owners, project managers and developers to improve setups and workflows and spread best practices and optimisations.

You will work within the team on continually improving our processes, workflows and automations across all projects while elevating the team's knowledge and upskilling our more junior developers. You will support the team in effectively organising the workload between projects and be an essential part of the team's collaboration.

To get a better idea of what you'll be doing in this role, here are some real examples. Depending on your experience you might not encounter all of these from the beginning. We look to play to people's strengths and give you a good environment in which to learn and grow.

• Become an account manager for some of our key customers, working with their project managers and with our Editorial Consulting team to push their projects forward with new features, requirements and our bi-monthly product releases
• Implement code and test solutions for customers including performing regular deployments to test, stage and production environments
• Support our customers' developers in integrating their delivery pipeline while using learnings across multiple projects to create and advocate for best practices
• Implement optimal solutions for common problems our customers face and create guidelines and documentation with our staff engineers to roll these out across our installations
• Improve our efficiency by automating deployments, quality control and testing
• Develop integrations that use the feature-set of Livingdocs for customer needs (e.g. write AI-based Livingdocs Assistants), while collaborating with the team and helping to improve our best practices and create sustainable solutions.
• Investigate reports of bugs by replicating in a suitable environment before producing a solution or report
• Work with our DevOps team to understand how our customer infrastructure performs in production, aiming to enhance its reliability and efficiency

Requirements

• A growth mindset and a broad interest in web technologies
• Strong communication skills and the ability to jump between complex topics
• Willingness to take on project and account management
• 1+ years of experience
• Ability to work with Git and the command line
• Familiar with the concepts of Docker and npm
• Good verbal and written English and German communication skills
• Forthcoming and communicative personality
• Swiss or EU citizen

As a growing company, we are focused on expanding our team consciously and with care, driven by a long-term, sustainable perspective. We are dedicated to helping our team develop their skills and potential. We provide a working environment that offers considerable freedom in organising your work. We offer the option for a hybrid working schedule, allowing for remote work when appropriate, and encouraging a vibrant office culture with weekly in-person team check-ins (and frequent lunch get-togethers if you're into that) in the heart of Zurich.

If you're up for the challenge and want to join a team of excellent engineers from whom you can learn and grow while supporting and managing a mature, complex product, we want to hear from you. Salaries are competitive and we offer perks such as team retreats and a yearly hardware budget.

If you feel like you would be a great fit for this role, please send your CV and cover letter to Marc Bachmann (marc@livingdocs.io).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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