Responsable Qualité (H / F)

Join to apply for the Responsable Qualité (H / F) role at TAG Heuer .

Founded in 1885 and based in Tramelan, ArteCad SA is a manufacturer of dials, at the forefront of innovation, integrating all manufacturing expertise of dials and appliques. Equipped with modern and flexible industrial tools, it can produce all types of dials, from simple to complex.

ArteCad has been part of the TAG Heuer - LVMH Swiss Manufactures SA Group since 2011, supplying many prestigious Swiss watch brands, both internal and external to the Group.

Job Responsibilities

Under the responsibility of the General Manager, you will be responsible, with the support of your teams, for managing and monitoring quality within the manufacturing plant, including :

• Management of the Quality Management System (QMS)
• Developing, implementing, maintaining, and improving the QMS according to standards and specific requirements of the Swiss watchmaking industry
• Managing quality documentation : procedures, work instructions, forms, records
• Monitoring normative and regulatory compliance related to quality and product conformity
• Planning, organizing, and conducting internal and external audits
• Tracking and analyzing key quality performance indicators (KPIs) and implementing continuous improvement plans
• Managing the reliability laboratory (UV testing, material analysis, etc.)
• Leading a team of 7 people

Quality Control and Product Compliance (dials)

• Supervising quality control activities at all production stages (from raw material receipt to finished product shipment)
• Ensuring product conformity to technical and aesthetic specifications, control plans, and customer requirements
• Analyzing non-conformities, defects, and customer complaints, identifying root causes, and implementing corrective and preventive actions
• Leading risk analyses (FMEA) and surveillance plans
• Managing measuring and control instruments (calibration, verification)

Continuous Improvement and Technical Support

• Collaborating with production, development, methods, and purchasing teams to improve processes, reduce non-quality costs, and enhance customer satisfaction
• Participating in the validation of new products and manufacturing processes
• Implementing problem-solving tools
• Training and supporting teams on quality best practices
• Providing technical quality support to clients and suppliers

Profile

Technical : Degree in Quality Engineering, higher technician in quality, or equivalent training. Experience : Minimum 5 years as a quality manager or similar role, ideally in the watchmaking industry. Mastery of watchmaking standards, quality management tools (FMEA, SPC, MSA, 8D, etc.), and quality control techniques (metrology, nondestructive testing). Knowledge of materials and manufacturing processes used in watchmaking. Familiarity with dimensional measurement instruments and quality management software. Personal qualities : Leadership, ability to motivate and unite a team, rigor, methodical approach, organizational skills, analytical mindset, problem-solving ability, excellent communication skills in written and spoken form, customer and results-oriented, innovative, and process improvement-oriented. Fluency in French and English.