Technical Account Manager

LinkedTrade is a cutting-edge B2B SaaS platform revolutionizing the Structured Products industry. Our innovative digital solution empowers financial institutions to seamlessly scale up the engineering and distribution of their structured investment solutions. As we continue to expand globally, we’re looking for a Technical Account Manager (TAM) to join our dynamic team and help deliver a world-class experience to our growing client base.

As a Technical Account Manager, you will serve as the primary technical liaison between LinkedTrade and our institutional clients. You’ll work closely with product, engineering, and sales teams to ensure seamless implementation, integration, and ongoing support of our SaaS solutions. We are seeking a highly motivated and experienced Technical Account Manager to join our team in London. The ideal candidate will have a good understanding of financial markets, structured products, and a proven track record in supporting clients. This role offers an exciting opportunity to build strategic relationships, and contribute to the continued success of LinkedTrade.

Key Responsibilities:

• Client Onboarding & Integration:
  Lead technical onboarding for new clients, ensuring smooth API integration and platform adoption
• Account Management & Support:
  Serve as the day-to-day technical point of contact for strategic clients, addressing issues and advising on best practices
• Product Expertise:
  Translate client needs into technical requirements, helping shape the product roadmap in collaboration with Product and Engineering
• Training & Enablement:
  Deliver platform demos, training sessions, and technical documentation to empower client success
• Incident Management:
  Proactively troubleshoot issues, coordinate with internal teams, and communicate resolutions effectively

Required Skills & Experience:

• 3+ years of experience in a technical client-facing role, ideally within fintech or capital markets
• Good understanding of structured products, and financial instruments
• Strong communication, presentation skills and problem-solving skills
• Experience with SaaS platforms and APIs (REST, FIX, or similar protocols)
• Experience using tools like Jira, Slack, and CRM systems (Hubspot)
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Fluency in English; additional languages (French, or Spanish) are a plus

What We Offer:

• Be part of a fast-paced fintech innovator reshaping structured product distribution
• Opportunity to work in a rapidly growing fintech company with cutting-edge technology
• Career development and growth opportunities within a dynamic and ambitious team

If you have a passion for financial technology, a good understanding of Structured Products, and the drive to succeed in a Technical Account Manager role, we would love to hear from you. Apply today to join LinkedTrade and be part of our exciting journey!