P4M CH - ServiceNow Business Process Consultant – ITOM Discovery

Do you enjoy helping organizations gain visibility and control over their IT landscape?

Plat4mation Switzerland is looking for a skilled Business Process Consultant with hands-on experience in ServiceNow ITOM Discovery to join our growing team in Winterthur or Lausanne, with flexible home-office arrangements.

What you’ll do

• Lead client workshops to understand their current IT infrastructure, CMDB structure, and visibility needs
• Translate discovery and configuration management requirements into clear, actionable user stories
• Guide customers through the ServiceNow Discovery process, from scoping to deployment
• Collaborate closely with Technical Consultants and Architects to ensure accurate and scalable implementations
• Support CMDB data model design and help define governance processes
• Communicate effectively with customers and align stakeholders on technical and process topics

What you bring

• Minimum 3 years of experience working with ServiceNow, including hands-on involvement with ITOM Discovery
• Solid understanding of the CMDB, Service Mapping, and related ITOM capabilities
• Strong skills in requirements gathering, stakeholder facilitation, and user story definition
• Certified Implementation Specialist – Discovery (required)
• Fluent in English (professional level) and native-level German or French
• Familiarity with ITIL, infrastructure components (e.g., servers, networks, cloud), and data governance
• Additional experience with ITSM, Event Management, or other ITOM products is a plus

What we offer

• A people-first, international culture with a strong focus on knowledge sharing
• Offices in Winterthur and Lausanne, with flexible remote work policies
• Training & certification opportunities to keep growing your ServiceNow expertise
• A competitive salary package and meaningful projects in infrastructure visibility and automation

Our culture

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram-Page!).

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.

About Plat4mation

We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.

Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.