It Support Engineer

Sei unter den ersten Bewerbenden.

Nur für registrierte Mitglieder

Genf

CHF 100’000 - 125’000

Sei unter den ersten Bewerbenden.

Vor 5 Tagen

Jobbeschreibung

Responsibilities

Provide Level 1 IT support for internal users, including troubleshooting issues related to :
Microsoft 365 (Outlook, Teams, OneDrive, etc.)
Azure Active Directory and user access
Network connectivity (Wi-Fi, VPN, LAN)
Laptops (Windows 10 / 11 and macOS), printers, and peripherals
Assist with device setup and configuration using Microsoft Intune
Maintain and update IT documentation and knowledge base articles
Escalate complex issues to Level 2 / 3 support when necessary
Support onboarding and offboarding processes (account setup, hardware preparation)
Collaborate with the IT team to improve support processes and user satisfaction
Participate in IT-related projects and initiatives as needed

Profile required

Apprenticeship in IT or equivalent

Some experience in an IT support or helpdesk role

Good knowledge of :

Microsoft 365 and Azure environments

Windows 10 / 11 and macOS operating systems

Microsoft Intune for device management

Basic networking concepts (IP, DNS, DHCP, VPN)

Strong problem-solving and communication skills

Customer-oriented mindset and a proactive attitude

Ability to work independently and manage time effectively

Professional-level English (spoken and written); French is a plus

Preferred Qualifications

IT certifications such as CompTIA A+, Microsoft Certified : Modern Desktop Administrator Associate, or similar

Experience in a hybrid or remote work environment

Familiarity with ticketing systems (e.g., Jira, Freshservice, ServiceNow)

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