Key Account Manager/Duty Station Manager

dnata Switzerland AG, one of Switzerland’s leading Ground Handlers, is part of the world-renowned Emirates Group, along with the world’s fastest-growing airline, Emirates. We are proud to serve numerous international airlines, relying on our precision and expertise to facilitate smooth passenger transitions and secure, timely baggage management. dnata Switzerland employs over 1,200 staff across Swiss stations, operating over 40,000 flights annually for more than 50 airlines, handling over 7 million passengers and nearly 85,000 tons of freight each year. We also welcome guests to our state-of-the-art airport lounges in Geneva and Zürich.

Your responsibilities

As a Key Account Manager (KAM) / Duty Station Manager (DSM), you will be the primary contact for our customers, coordinating handling contract implementation and after-sales support in Zurich. You will ensure high customer service standards for a dynamic portfolio, adopting a field-based, operational approach to support operational managers and teams in delivering sustainable service quality.

• Handle internal and external communication regarding SGHA/SLA and support the implementation of awarded contracts
• Evaluate SLA performance and prepare KPI reports
• Organize and lead customer review meetings
• Coordinate customer audits
• Update departments on key changes related to customer standards
• Conduct process and performance checks through field activities
• Incorporate customer feedback into the QMS and follow up on complaints and compliments
• Develop new or additional products for clients
• Analyze performance with managers and implement corrective actions
• Support daily operations during emergencies as Duty Station Manager

Your profile

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Your application & benefits

Are you ready to take on a strategic role, help shape resource planning at dnata, and grow with an international leader? Join us now!

• A family-like atmosphere across all levels
• Career development opportunities
• Paid internal training programs
• 25 vacation days annually
• Subsidized parking or ZVV Bonus Pass
• Discounts at Zurich Airport and with selected partners

We offer a 100% fixed contract. Take off with dnata and celebrate future successes with us!

Application deadline: Sunday, 3 August 2025

Ready to let your career take off?

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If you want to progress in a dynamic, team-oriented environment, join us! Apply now.