Yondr Hub Support Specialist (Contract)

YONDR; A distancia; COP 40.000.000 - 80.000.000; A tiempo parcial

Descripción de la vacante

A technology company is seeking a detail-oriented Yondr Hub Support Specialist for a remote, contract-based role. The ideal candidate will support the online community network by managing data, onboarding schools, and handling customer inquiries. This role requires experience in data entry and customer service, alongside excellent organizational and communication skills. The position offers $25–30 per hour and is initially a 3-month contract with the potential for extension.

Formación

• Proven experience with data entry, content management, or similar administrative tasks.
• Some experience in a customer service role.
• Strong attention to detail and accuracy.
• Proficiency with online platforms and basic web navigation.
• Ability to work independently and communicate effectively in a remote setting.

Responsabilidades

• Field inbound support requests through the Yondr Hub support inbox.
• Process zero‑dollar orders and onboard partner schools.
• Document support tasks in our internal CRM.
• Input and update member profiles into the community platform.
• Review and clean existing data for accuracy.
• Tag and categorize content to improve user experience.

Conocimientos

Data entry

Content management

Customer service

Organizational skills

Time management

Attention to detail

Educación

Associate degree or higher in data, business operations, or a related field

Herramientas

Google Sheets

Excel

CRM systems (e.g., Salesforce)

Descripción del empleo

Join to apply for the Yondr Hub Support Specialist (Contract) role at YONDR

Yondr creates phone‑free spaces for artists, educators, organizations and individuals around the world. Our mission is to create spaces where genuine connection, focus, and creativity can flourish in the absence of technology. Yondr’s business segments span numerous industries, primarily across education and live events. Yondr supports schools through cell‑phone‑free programs. Our education programs facilitate the successful implementation of phone‑free school environments by providing administrators and teachers with education, training, and development resources, along with all necessary equipment. In addition, Yondr supports top artists in music and comedy by creating phone‑free shows, allowing performers and audience members to enjoy live performances without the distraction of phones.

About the Role

We are seeking a detail‑oriented and dependable Yondr Hub Support Specialist to support our online community network platform. The ideal candidate will be responsible for accurately inputting, organizing, and maintaining data to ensure our digital community remains up‑to‑date, accessible, and engaging. They will handle partner inquiries in the Yondr Hub support inbox, helping partners access the platform for themselves and their staff, and onboard schools that receive complimentary access for the 25‑26 school year. This is a remote, contract‑based role suited for individuals who are highly organized, comfortable working independently, and have strong attention to detail and experience working directly with customers. This position will report to the Director of Partner Programming.

Key Responsibilities

• Field inbound support requests through the Yondr Hub support inbox.
• Process zero‑dollar orders and onboard partner schools receiving complimentary access for the 25‑26 school year.
• Document support tasks and complementary transactions in our internal CRM.
• Input and update member profiles and identifying tags into the community platform.
• Review and clean existing data for accuracy and consistency.
• Tag and categorize content to improve searchability and user experience.
• Assist with importing and exporting data between systems or spreadsheets.
• Collaborate with internal team members to clarify or verify data as needed.
• Maintain confidentiality and security of sensitive information.
• Provide regular updates on task progress and meet agreed‑upon deadlines.

Requirements

• Proven experience with data entry, content management, or similar administrative tasks.
• Some experience in a customer service role.
• Strong attention to detail and accuracy.
• Proficiency with online platforms, spreadsheets (e.g., Google Sheets or Excel), and basic web navigation.
• Excellent organizational and time‑management skills.
• Ability to work independently and communicate effectively in a remote setting.

Preferred Qualifications

• Familiarity with community platforms and CRMs (e.g., Mighty Networks, Salesforce).
• Experience working with customer relationship management tools.
• Basic understanding of metadata, tagging, or taxonomy structures.
• Prior remote work or freelance/contract experience.
• Associate degree or higher in data, business operations, or a related field.

Additional Details

• Duration – 3‑month contract, with potential for extension.
• Location – remote.
• Compensation – $25–30 per hour.

Yondr is an equal opportunity employer and does not discriminate in its hiring of employees based on race, religion, gender, or sexual orientation.