Workforce Management Specialist

ARRISE; Colombia; Presencial; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A leading iGaming company in Colombia is seeking a highly organized Workforce Management Specialist to oversee scheduling and staffing in Operations. The role requires exceptional organizational skills, technical proficiency in Microsoft Excel, and at least 6 months of experience in a similar position. Join us for competitive salary, personal development opportunities, and a dynamic international environment.

Servicios

Competitive salary

Home & Emergency Medical Assistance Plan

Gym

Learning Hub for career development

Formación

• Minimum of 6 months experience in a similar role.
• Ability to work independently and manage multiple tasks.
• Strong verbal and written communication skills in English.

Responsabilidades

• Oversee scheduling and staffing needs across Operations Department.
• Investigate staffing needs daily and coordinate schedules.
• Create daily staffing reports and manage administration tasks.

Conocimientos

Organizational Skills

Technical Proficiency in Excel

Communication Skills

Analytical Thinking

Herramientas

Workforce Management Software

Descripción del empleo

Optimizing Efficiency with Strategic Workforce Management.

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

• We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Canada, Colombia, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world‑class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Description:

We are seeking a highly organized and detail‑oriented individual to join our team as a Workforce Management Specialist. In this role, you will oversee scheduling, attendance, and staffing needs across our Operations Department. Your responsibilities will include coordinating with HR and Team Managers, ensuring optimal staffing levels, and maintaining accurate scheduling records.

Responsibilities:

• Investigate staffing needs: and staff accordingly (opened/closed games tables) and assist in new employee onboarding.
• Schedule Coordination: Investigate staffing needs on a daily basis and staff the studios accordingly (opened/closed tables). Organize, coordinate, and supervise working schedules and rotations at gaming tables, ensuring smooth operational flow and attendance.
• HR Collaboration: Work closely with the HR department and Team Managers to handle time‑off requests, approve schedules, and ensure all positions are filled to meet staffing requirements.
• Reporting and Administration: Create daily staffing reports, verify work hours, time‑off requests and repair schedule inconsistencies, and manage various administrative tasks as directed by Supervisors or Management.
• Staffing Plans: Design, develop and maintain effective staffing plans to ensure adequate coverage for all business units.
• Attendance Tracking: Monitor and track attendance, ensuring adherence to schedules and compliance with regulatory requirements.
• Shift Preparation: Prepare and manage studio rotation files for incoming shifts to ensure seamless transitions.

Candidate Requirements:

• Organizational Skills: Exceptional ability to manage and coordinate schedules, rotations, and staffing needs efficiently.
• Technical Proficiency: Proficiency in Microsoft Excel and experience with workforce management software.
• Experience and Independence: Minimum of 6 months in a similar role, with the ability to work independently and manage multiple tasks.
• Language Skills: Strong verbal and written communication skills in English.
• Shift Flexibility: Willingness to work within on 24/7 shift patterns
• Knowledge of Labor Laws and Compliance: Understanding of local labor laws and regulations relevant to staffing and scheduling.

Nice to have:

• Soft skills: analytical think and applying critical thinking in data analyzing.
• Extensive Experience with Workforce Analytics Tools: Familiarity with advanced workforce analytics and forecasting tools.

What we offer in exchange:

• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.
• Competitive salary.
• International work environment.
• Opportunities for advancement to higher positions in online casino.
• After completing 3 months with us:
• Home & Emergency Medical Assistance Plan
• Gym

Ready to Elevate Your Career? Join ARRISE Today!