Vacation Rental Guest Specialist - Colombia

Better Talent by Laveer & Co.; Bogotá; A distancia; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A leading vacation rental company is seeking a Vacation Rental Guest Specialist to manage guest communications and ensure a seamless stay. This remote role involves responding to inquiries across platforms like Airbnb and Vrbo, providing excellent guest experiences. Applicants should have 3+ years of experience in short-term rental management, strong communication skills, and a detail-oriented approach. Join a high-performing team passionate about hospitality with opportunities for growth and performance-based pay increases.

Servicios

Flexible work schedule

Opportunity for growth

Impactful work environment

Formación

• 3+ years in a Short-Term Rental management company virtual assistant role.
• Exceptional written and verbal English.
• Self-motivated with strong time-management skills.

Responsabilidades

• Be the first point of contact for guests via various platforms.
• Respond to messages quickly and professionally.
• Troubleshoot guest issues in real time.

Conocimientos

Communication

Problem-solving

Organizational skills

Detail-oriented

Herramientas

Guesty

Google Workspace

Airbnb

Vrbo

Booking.com

Descripción del empleo

Location: Remote (LATAM preferred for time zone alignment) Schedule: Evening Shift | 3pm-12am EST (45 hrs/week) Compensation: $850/month

Who We Are

At UPKEY Rentals, we’re redefining what it means to feel “at home” while away. Based in Gainesville, Florida, we manage a growing portfolio of thoughtfully designed vacation homes that prioritize comfort, style, and hospitality in every detail. Whether hosting a traveling nurse, a Gator football fan, or a family exploring Florida’s freshwater springs, we deliver more than a stay — we create memorable, elevated guest experiences. As one of the top-rated short‑term rental operators in the region, we are known for our quality, care, and commitment to excellence. We’re a small, nimble, and passionate team with big ambitions. If you thrive in a place where you can make a real impact and grow alongside the business, keep reading.

The Role

We’re looking for a Vacation Rental Guest Specialist who thrives on making people feel cared for. You’ll be the friendly, reliable voice behind our guest communications — from pre‑booking to checkout. You’ll handle inquiries, resolve issues quickly, coordinate with field teams, and ensure each guest enjoys a seamless, memorable stay. This is a fast‑paced, remote role ideal for someone with excellent written communication, short‑term‑rental (STR) experience, and a knack for solving problems calmly and professionally. This role also includes the opportunity for pay increases based on performance at quarterly reviews.

Responsibilities - What You’ll Do

• Be the first point of contact for guests via Airbnb, Vrbo, Booking.com, and direct bookings
• Respond to messages quickly (within 10 minutes during your shift) with warmth, clarity, and professionalism
• Troubleshoot real‑time guest issues — Wi‑Fi, lockouts, appliance questions, etc.
• De‑escalate complaints and offer proactive, thoughtful solutions
• Coordinate with cleaners, maintenance, and vendors to resolve concerns quickly
• Manage reservations and automate messaging across our property management platforms
• Process guest charges, refunds, and folio adjustments as needed
• Assist in compiling incident reports and documentation for insurance claims
• Keep detailed records of all communications and issue resolutions
• Flag high‑risk reviews and help us improve continuously
• Attend regular team meetings

Qualifications - What We’re Looking For

• 3+ years in a Short‑Term Rental management company virtual assistant role
• Familiar with platforms like Airbnb, Vrbo, Booking.com, and property management software (Guesty preferred)
• Proficient in Google Workspace (Docs, Sheets, Gmail, Calendar) and team tools like Loom, Slack, Notion, and Google Meet
• Exceptional written and verbal English — friendly, clear, and professional
• Proven track record of delivering excellent guest experiences and resolving problems under pressure
• Organized, detail‑oriented, and able to juggle multiple tasks at once
• Self‑motivated with strong time‑management skills
• Fast, reliable internet (50+ Mbps) and a quiet, professional home workspace
• Willing to work evenings, weekends, and holidays as needed
• Opportunity for pay increases based on performance at quarterly reviews

Bonus Points

• Previous experience working with U.S.-based clients or companies
• Management experience or worked in a Leadership role
• Familiar with PMS automation logic and creating automations
• Competency in OTA Listing Optimization

Why Join Upkey?

• Join a small, tight‑knit, high‑performing team
• Make a real impact in a company passionate about hospitality
• Flexible, remote work from anywhere in LATAM
• Opportunity to grow with a fast‑scaling business

Apply now and help us deliver the kind of hospitality that makes people feel truly at home — wherever they are.

Apply now: https://bettertalent.hiringplatform.com/356227-vacation-rental-guest-specialist-colombia/1361660-application-form/en