Trust & Safety Supervisor, Customer Experience

ironmountain; Colombia; On-site; COP 40,000,000 - 70,000,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health plans

Professional growth opportunities

Job summary

Iron Mountain is seeking an experienced Trust & Safety Supervisor to join our Customer Experience team. In this role, you will manage day-to-day claims, mitigate risk, and handle sensitive escalations with empathy and accuracy.

You will lead training, coaching, and quality assurance initiatives, collaborate with cross-functional teams, and ensure compliance with Household Goods Mover regulations while maintaining high service quality.

Qualifications

• 2+ years of experience in claims or trust and safety.
• At least 1 year of leadership experience in customer support or claims management.
• Strong written and verbal English communication skills.

Responsibilities

• Oversee day-to-day claims and risk mitigation with accuracy and efficiency.
• Collaborate across teams to handle sensitive escalations and align on risk strategies.
• Lead training, coaching, and QA initiatives to support a scalable customer experience.

Skills

Claims management

Leadership

English fluency

Education

Bachelor's degree

Associate's degree

Job description

Iron Mountain is seeking an experienced Trust & Safety Supervisor to join our Customer Experience team. In this role, you will manage day-to-day claims, mitigate risk, and handle sensitive escalations with empathy and accuracy.

You will lead training, coaching, and quality assurance initiatives, collaborate with cross-functional teams, and ensure compliance with Household Goods Mover regulations while maintaining high service quality.