Trilingual LATAM CX Associate – English/Spanish/Portuguese

Johnson & Johnson; Bogotá; Presencial; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A global healthcare leader is seeking a Trilingual Customer Service representative to handle inquiries in Bogotá. This role requires proficiency in Spanish, English, and Portuguese, along with customer service experience. Responsibilities include managing inbound inquiries, documenting cases, and encouraging effective use of self-service options. The ideal candidate should possess strong communication skills and be available onsite at least three days a week. Join a company committed to diversity and inclusion in the healthcare sector.

Formación

• Must be able to communicate effectively in Portuguese, English and Spanish.
• Demonstrates excellent customer service skills.
• Availability to work on-site in Bogotá, at least 3 days a week.

Responsabilidades

• Receive inbound inquiries via multiple channels.
• Fully document all cases in case management application.
• Assist users in effective use of self-service options.

Conocimientos

Customer service experience

Proficiency in Spanish

Proficiency in Portuguese

Proficiency in English

Strong communication skills

Clear telephone manner

Educación

Bachelor’s degree

Herramientas

Salesforce

Descripción del empleo

A global healthcare leader is seeking a Trilingual Customer Service representative to handle inquiries in Bogotá. This role requires proficiency in Spanish, English, and Portuguese, along with customer service experience. Responsibilities include managing inbound inquiries, documenting cases, and encouraging effective use of self-service options. The ideal candidate should possess strong communication skills and be available onsite at least three days a week. Join a company committed to diversity and inclusion in the healthcare sector.