Travel Experience Specialist - REMOTE POSITION

Prestige Travel Agency by Mich; A distancia; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A leading travel agency is seeking a Luxury Travel Consultant to support clients through every stage of their travel journey. This remote role focuses on delivering high-quality, personalized experiences by assisting with bookings, responding to inquiries, and ensuring client satisfaction. You will need excellent communication skills and a strong customer service background. Join a supportive team culture with opportunities for professional growth and access to travel perks.

Servicios

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture with ongoing training

Formación

• Preferred experience in travel, hospitality, or service-related fields.
• Ability to respond to client inquiries professionally.
• Comfort managing bookings and ensuring client satisfaction.

Responsabilidades

• Respond promptly to client inquiries via various communication methods.
• Assist with travel bookings, including changes and special requests.
• Provide timely information regarding destinations and policies.
• Coordinate booking details to ensure client satisfaction.
• Follow up with clients to ensure a positive experience.
• Address client concerns with professionalism and empathy.
• Maintain clear documentation in booking systems.

Conocimientos

Excellent verbal and written communication skills

Strong customer service background

Highly organized with strong attention to detail

Comfortable using technology

Proactive and able to manage multiple requests

Genuine interest in travel

Descripción del empleo

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.