TRADE CUSTOMER CARE & OPERATIONS SUPPORT RBS

SGS; Bogotá; Presencial; COP 30.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

A global company in operational support is seeking a professional for the Trade Customer Care & Operations Support position in Bogotá. The role involves issuing and reviewing certificates, providing technical assistance, and coordinating activities with SGS affiliates. Candidates should have a Bachelor's degree, 1+ years of experience in operations or shipping, and fluency in English.

Formación

• 1+ years’ experience in operations/shipping.
• Understanding of the Marine Shipping trade would be a strong asset.

Responsabilidades

• Issue and review certificates and documentation.
• Provide technical assistance and quotation to clients.
• Ensure timely communication with clients.

Conocimientos

Organizational skills

Effective communication

Results-oriented mindset

Fluency in English

Educación

Bachelor's Degree from an internationally accredited university

Descripción del empleo

TRADE CUSTOMER CARE & OPERATIONS SUPPORT RBS

Primary Responsibilities

This position will be responsible for the issuance and review of certificates, documentation, invoicing and coordination of activities with various SGS affiliates globally. In addition, this position is also tasked to provide technical assistance and quotation to clients and SGS affiliates. The incumbent must have a good understanding of operational activities in the Minerals Trade business.

Specific Responsibilities

• At all times, fully comply with SGS Health & Safety, Code of Integrity, and Professional Conduct policies.
• Receive and answer phone calls or email requests of customers, affiliates and subcontractors.
• Create internal files according to valid operational procedures
• Upload all documents to the internal and customer network servers.
• Provide SGS affiliates with clear work instruction and ensure personnel are fully aware of client’s instructions and expectations.
• Ensure timely and accurate communication with clients via regular updates.
• Checking and verification of invoices received from SGS affiliates for accuracy prior to approval and final submission of invoices to the client.
• Assist the Manager in customer meetings and/or conference calls.
• Provide technical assistance to clients and SGS affiliates with regards to their specific shipments in consultation with supervisor/manager.
• Advise customers of any issues/concerns during load/discharge operations.
• Ensure accuracy of reports, data and information before sending these to clients.
• Maintain accuracy and security of clients’ data.
• Liaison with Global Customer Care.
• Accounts Payable processing for Minerals Trade Departments as required.
• Assist with special or related projects in the department of laboratory.
• Perform other tasks and responsibilities as defined by management
• Ensures work area in GBS is always kept clean and presentable.
• Remains familiar with SGS quality assurance procedures.
• Complies to all SGS QHSE and HR policies and procedures.
• Bachelor’s Degree in from an internationally acredited university.
• An understanding of the Marine Shipping trade would be a strong asset.
• 1+ years’ experience in operations / shipping.
• Strong organizational skils.
• Effective communicator, managing priorities across stakeholders,
• Results-oriented, effectively prioritizing and multitasking, able to work within tight deadlines,
• Fluency in English written and spoken (C1 or above).
• May be required to travel to other SGS sites from time to time as required.