Technical Support Specialist (based in Latin America)

Medium; Cajamarca; A distancia; COP 37.306.000 - 67.152.000; Jornada completa

Descripción de la vacante

A global tech company based in Colombia is seeking a customer support specialist to provide exceptional assistance on its products. The ideal candidate will be fluent in English and have experience in tech or SaaS environments. This is a fully remote position, offering flexibility in working hours and opportunities for professional development. Responsibilities include troubleshooting technical issues, enhancing customer experiences, and contributing to AI-assisted support initiatives.

Servicios

360 Growth opportunities

Home office support allowance

Well-being initiatives

Community recognition events

Formación

• Experience providing customer support in tech or SaaS environments, ideally through live chat.
• Strong record of delivering exceptional, customer-focused solutions.
• Advanced understanding of web hosting technologies, server management, and performance optimization.

Responsabilidades

• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets.
• Simplify technical issues into actionable steps for customers.
• Contribute to initiatives that enhance customer experience based on evolving needs.
• Help improve the Kodee AI Assistant to assist customers effectively.

Conocimientos

Fluent in English (C1 or native)

Customer support experience in tech or SaaS

Excellent communication skills

Understanding of web hosting fundamentals

Descripción del empleo

About us

Collaborate with Hostinger and grow fast together! 🚀

With 900+ people worldwide, we’re behind the success of over 3 million clients in 150 countries, helping them launch their e‑shops, blogs, portfolios, businesses, and passion projects.

Our mission

To provide tools that help individuals and small businesses succeed online faster and easier.

Our culture

Guided by 10 company principles.

Our formula for success

Customer obsession, innovative products, and talented people.

About you

Driving innovation means embracing relentless change, complexity, and a landscape that’s anything but predictable. At Hostinger, we don’t just adapt, we lead. We turn challenges into opportunities and uncertainty into meaningful progress.

Before partnering with us, consider if you:

• Care deeply about your craft, finding purpose in making online success possible for anyone.
• Take ownership of your growth, continuously learning and improving your skills.
• Approach problems critically, proposing solutions driven by curiosity and creativity.
• Adapt quickly through changes in a fast‑paced environment.
• Collaborate effectively to achieve meaningful outcomes.

Your day‑to‑day

Success is a journey. Every customer’s path is filled with milestones and challenges, each presenting an opportunity for you to make an impact. Make success not just possible, but seamless.

For this opportunity, you are expected to:

• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.
• Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
• Contribute to various initiatives that enhance the customer experience based on evolving needs.
• Help make the Kodee AI Assistant even smarter and more helpful so customers get faster, clearer, and better support.
• Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
• Look for smarter, faster, and simpler ways to deliver even better customer experiences.

Key information

• This is an opportunity that involves rotation‑based timelines that may include some weekend days.
• As this collaboration is 100% remote, a workspace with reliable high‑speed internet is essential to provide services effectively.

Your skills and experience

• Fluent in English (C1 or native), written and spoken.
• Experience providing customer support in tech or SaaS environments, ideally through live chat, with a strong record of delivering exceptional, customer‑focused solutions.
• Excellent communication skills.
• Understanding of web hosting fundamentals (domains, DNS, emails, control panels, website troubleshooting).

What makes you stand out:

• Advanced understanding of web hosting technologies, server management, and performance optimization.
• Familiarity with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email and domain management systems, and customer support platforms.
• Experience contributing to or improving AI‑powered systems.

What you get

• 🚀 360 Growth: A 3–5 week onboarding phase is designed to support you in delivering great customer experiences through knowledge of Hostinger’s products, tools, workflows, and more. You’ll have ongoing access to learning resources and professional development opportunities (Reforge, Scribd, digital libraries) to strengthen your expertise and keep expanding your skill set.
• 🎯 Freedom & Responsibility: Enjoy the flexibility to provide services from home. Service timelines (morning, day, night, and/or weekends) are discussed and agreed upon in advance to support balanced coverage and personal priorities. You may be eligible for a home office support allowance to help create an efficient workspace.
• 💪 Well‑being: You can take agreed suspension days for rest or recovery, ensuring a healthy balance while continuing to deliver top‑quality service. Participate in community initiatives that promote wellness, hobbies, and shared interests.
• 🎉 Community & Recognition: Celebrate milestones through Hostinger’s virtual gatherings, community events, and recognition moments for achievements such as weddings, graduations, or other personal celebrations.

Get ready to take your personal and professional growth to new heights! Be part of our journey 🚀

Three. Two. Onboard