Technical Support Specialist

Scale Up Recruiting Partners; Cartagena de Indias; A distancia; COP 222.370.000 - 296.494.000; Jornada completa

Descripción de la vacante

A managed IT services company is seeking a skilled System Administrator for a remote role. The position involves server maintenance, cloud backup administration, and providing support to clients and colleagues. Ideal candidates should have excellent English communication skills and over 3 years of experience in a similar role, with strong troubleshooting and networking abilities. Opportunities for professional growth are available in a supportive team environment.

Servicios

Paid time off (5 sick days after 6 months)

Paid vacation days (5 after 12 months)

Supportive team environment

Opportunities for professional growth

Formación

• C1 level of English is a must (spoken and written).
• At least 3 years of experience in a similar role.
• Ability to assemble and upgrade computers.
• Experience configuring firewalls and setting up redundancy.

Responsabilidades

• Configure and maintain servers and operating systems.
• Install software and ensure network connectivity.
• Administer and monitor cloud backup systems.
• Provide technical support to colleagues and clients.

Conocimientos

Technical support

Troubleshooting

Networking

Windows 10/11

Communication skills

Time management

Herramientas

Server 2016/22

Cloud backup systems

Descripción del empleo

System Administrator (Remote)

Our client, a US-based company, specializes in providing managed IT services for the healthcare industry. Their team delivers outstanding support and technology integration for dental and medical offices across the country.

Job Description

We are seeking a versatile System Administrator with excellent technical support and troubleshooting skills. This remote role involves server and computer maintenance, cloud backup administration, and end-user support.

As Part Of The Team, You Will

• Configure and maintain servers and operating systems.
• Install software and ensure network connectivity.
• Administer and monitor cloud backup systems.
• Provide technical support to colleagues and clients, resolving issues with efficiency and professionalism.

This role is ideal for a tech-savvy professional with strong problem-solving abilities, solid communication skills in English, and a proactive approach to IT challenges.

Requirements

• C1 level of English is a must (spoken and written).
• +3 years of experience in the same role.
• Excellent verbal and written communication skills.
• Advanced PC knowledge (ability to assemble and upgrade computers).
• Extensive experience with Windows 10/11, Server 2016/22.
• Ability to set up and maintain domain controllers.
• Strong experience in networking and troubleshooting connectivity issues.
• Knowledge of configuring firewalls, opening ports, and setting up high availability redundancy for dual ISPs.
• Experience setting up printers, scanners, and fax machines.
• Strong troubleshooting and time management skills with the ability to meet deadlines.

Work Conditions

• Remote position, aligned with Eastern Standard Time (UTC−5) / Eastern Daylight Time (UTC−4).
• Daily interaction with US-based teams.
• Paid time off:
• 5 sick days after 6 months.
• 5 vacation days after 12 months.
• Monthly payments on the 15th (for the previous month).
• Supportive and collaborative team environment.
• Opportunities for professional growth.

If you are a skilled System Administrator eager to contribute to a growing team in the healthcare IT space, we encourage you to apply!