Technical Account Manager

Jaide Health; Bogotá; Presencial; COP 148.043.969 - 259.076.946; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation and benefits

Comprehensive health, vision, dental, and life insurance

Collaborative culture with opportunities for growth

Descripción de la vacante

Jaide Health is seeking a Technical Account Manager based in Bogotá, Colombia. In this role, you will act as a technical advisor to customers, ensuring they maximize value from Jaide's platform. Responsibilities include managing customer relationships, providing strategic guidance, and collaborating with product teams to inform the product roadmap. Ideal candidates will have over 5 years of experience in a technical customer-facing role within SaaS, strong technical knowledge, and excellent communication skills. The position offers competitive compensation and benefits.

Formación

• 5+ years of experience in the Quote‑to‑Cash domain.
• 5+ years in a customer‑facing technical role within a SaaS company.
• Strong technical foundation, including APIs and integrations.

Responsabilidades

• Build trust and strategic relationships with key customer decision-makers.
• Act as a technical advisor, ensuring customer success with Nue's platform.
• Inform product roadmap by conveying customer insights to product teams.

Conocimientos

Technical Account Management

SaaS Experience

CRM Proficiency

Communication Skills

Problem Solving

Herramientas

Salesforce

NetSuite

Stripe

Zuora

Descripción del empleo

About Nue.io

Nue.io is a next‑generation CPQ and revenue automation platform designed for modern SaaS and subscription‑based businesses. Our mission is simple: empower go‑to‑market teams to move faster, close smarter, and scale with confidence.

With an elegant, no‑code interface and deep Salesforce integration, we streamline the entire quote‑to‑revenue journey — from complex pricing and approvals to seamless renewals. Backed by top‑tier investors and trusted by forward‑thinking companies, Nue.io is redefining revenue operations for a product‑led world.

But we’re more than our product — we’re a team built on curiosity, trust, ownership, and a genuine passion for building great things together. We foster a culture where people can do their best work, grow quickly, and make a real impact.

Why You’ll Enjoy This Opportunity

You have a passion for building relationships and solving customer problems. You will build trusted relationships with key customer contacts to ensure Nue solutions continue delivering value. You have the experience to manage multiple customer relationships.

You want to make a difference; to join a team that is revolutionizing revenue operations. You enjoy solving business problems, providing best practices and developing solutions to help companies simplify and accelerate their business processes.

Job Role and Responsibility

As a Technical Account Manager (TAM), you will be a trusted advisor to our customers, ensuring they maximize value from our platform. You will bridge the gap between technical support, product teams and customer success, providing high‑touch guidance, proactive support, and strategic recommendations.

You will inform Nue’s product roadmap by conveying key customer insights to our product and engineering teams. To excel in this role, you need a customer‑centric mindset that balances empathy, rigor, creativity, and strategic thinking.

You will become an expert in Nue’s products, methodology and customer value so that our customers can maximize Nue’s revenue platform. You will be an expert in Nue’s analytics and dashboards so that you can present the value and outcomes to diverse stakeholder groups, communicate effectively with C‑level executives (often CFOs) of large enterprises and drive adoption of our products and solutions by achieving business goals and driving innovation.

What You’ll Be Working On

• Build trust and strategic relationships with key customer decision makers and influencers.
• Act as a technical advisor for customers, ensuring their success with the Nue platform.
• Gain deep understanding of customers’ business needs and strategically guide them to solutions leveraging Nue’s products.
• Conduct regular check‑ins, support QBRs, and technical deep dives to align solutions with customer goals.
• Understand customer architecture, use cases, and integrations to provide tailored recommendations.
• Guide customers on best practices, scalability, and optimization of our platform.
• Own high‑priority escalations, coordinating with engineering and support teams.
• Assist with technical onboarding, ensuring customers configure and adopt the platform successfully.

What You’ll Bring

• 5+ years of experience in the Quote‑to‑Cash domain, supporting subscription, usage‑based, or hybrid billing models.
• 5+ years of experience in a Technical Account Manager, Solutions Engineer, Support Engineer, or similar customer‑facing technical role within a SaaS company.
• Strong technical foundation, including APIs, integrations, cloud platforms, and modern web technologies.
• Hands‑on experience with CRM, ERP, billing, payments, or revenue platforms, such as Salesforce, NetSuite, Stripe, Zuora, or similar systems.
• Proven ability to troubleshoot complex, cross‑system issues, identify root causes, and drive resolution across internal and external stakeholders.
• Excellent communication skills, with the ability to clearly explain technical concepts to both technical and non‑technical audiences.
• Highly organized with a hands‑on, roll‑up‑your‑sleeves mindset; comfortable owning issues end to end and collaborating across teams.
• Calm, positive, and effective under pressure, especially when managing escalations or high‑impact customer issues.
• Strong curiosity and desire to continuously learn new technologies, processes, and product capabilities.
• Ability to manage multiple customer accounts simultaneously, prioritize effectively, and balance reactive and proactive work.
• Comfortable working in a fast‑paced, startup environment where processes are evolving and ownership is expected.

What We Offer

• Competitive compensation and benefits that reward your talent and impact.
• Comprehensive health, vision, dental, and life insurance.
• A front‑row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting‑edge challenges shaping the future of SaaS, finance, and payments.
• The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow.
• A high‑energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
• Room to grow, lead, and make your mark in a fast‑scaling company that values creativity, ownership, and ambition.

Equal Opportunity and Accommodations

We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.