Tech Ops Lead

Dentsu; Bogotá; Presencial; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A global marketing agency is seeking a leader for their EUC Client Infrastructure Team in Bogotá. The role encompasses technical leadership, incident management, and ensuring operational excellence in Client Infrastructure services. Candidates should have strong experience in IT infrastructure and service management. This is a full-time, permanent position.

Formación

• Experience in service management and IT infrastructure.
• Strong technical leadership skills.
• Ability to manage incidents and deliver technological change.

Responsabilidades

• Lead the EUC Client Infrastructure Team.
• Accountable for major incident resolution.
• Ensure the security and resilience of services.

Descripción del empleo

The purpose of this role is to lead and manage the EUC Client Infrastructure Team, providing technical leadership and accountability for the availability, function and security of Client Infrastructure services. The role is a combination of service manager, product owner and domain architect, ensuring that Client Infrastructure services are delivered to a high standard, provide value and meet business requirements.

Key Responsibilities

• Is accountable for the successful delivery and resolution of major incidents for Client Infrastructure services within a Service Management framework and in line with the agreed standards and service levels.
• Delivers technological change across Client Infrastructure services.
• Provides security, resilience and monitoring of Client Infrastructure services.
• Oversees the adoption into service of new solutions ensuring operational suitability.
• Ensures all Client Infrastructure Services are designed, implemented and maintained to the correct architectural and technical best practice specifications.
• Acts as a key stakeholder in determining whether a new release, affecting service in production, is ready for promotion.
• Delivers and maintains the Client Infrastructure strategy and service/product roadmap.
• Provides technical leadership, coaching, mentoring and support for individuals within the Client Infrastructure team to achieve the goals and objectives of their jobs.

Location

Cudinamarca

Brand

Dentsu

Time Type

Full time

Contract Type

Permanent