Team Leader, Operations

Concentrix Experts Colombia S.A.S.; Medellín; On-site; COP 9,000,000 - 13,000,000; Full time

Job summary

PRGX is seeking a Team Lead to coordinate auditor teams, manage audit processes, and ensure quality and timely delivery in Medellín, Colombia. You will drive operational excellence, oversee ERP systems, and mentor analysts, while maintaining strong client communication.

The role requires 3+ years leading teams in AP/AR or financial audit, plus strong English skills and Excel/data analysis capabilities. A full-time on-site position with a collaborative, process-driven environment awaits.

Qualifications

• 3+ years in AP, AR, financial audit or similar roles.
• Experience leading operational teams and coordinating workflows.
• Knowledge of financial processes and data analysis.
• Familiarity with SAP, Oracle or other ERP systems.
• Advanced Excel and data analysis skills.
• Fluent in English (B2+).

Responsibilities

• Coordinate operational activities and supervise analysts to meet SLAs.
• Manage audits, validate claims, and ensure documentation accuracy.
• Oversee communications with suppliers and clients while tracking KPIs.
• Supervise data entry, access setup, and project configuration.
• Apply quality controls and recommend corrective actions.
• Coordinate vendor master management and supporting documents.
• Identify optimization opportunities and drive process improvements.
• Lead and mentor the analytics team and serve as escalation point.

Skills

Leadership

Team management

Analytical thinking

Results orientation

Attention to detail

Effective communication

Continuous improvement mindset

Education

Professional degree in Business Administration, Finance, Accounting, Engineering, or related fields

Tools

SAP

Oracle

ERP systems

Advanced Excel

Job description

Job Title Team Lead

Employment Type Full-time

Work Authorization Requirements Authorized to work in Colombia without sponsorship

Language Requirements Fluent English

About PRGX PRGX is the global leader in source-to-pay data analytics and software, and tech-enabled profit recovery services. We provide software and services to maximize revenue recovery and drive margin improvement for our clients. For more information about PRGX, visit

Responsibilities

1. Operational Coordination

• Plan, assign, and supervise the team`s activities.
• Distribute suppliers and workload among auditors.
• Monitor the progress of processes from preparation through closure.
• Ensure compliance with SLAs and deliverables.

2. Audit Process Management

• Supervise:
  • Credit analysis
  • Identification of credits in statements
  • Validation of information in Client ERP Systems
  • Creation and validation of claims
• Validate the correct execution and documentation of each case.

3. Communications Management

• Coordinate:
  • Statement requests
  • Sending communications and reminders
  • Follow-up with suppliers
• Monitor the management of bounced emails, alternative contacts, and incomplete responses.

4. Information and Systems Management

• Supervise the correct upload and update of information in tools such as Panoptic.
• Coordinate the setup of clients and projects.
• Manage necessary accesses, users, and permissions.

5. Quality Assurance

• Implement quality controls at all stages of the process.
• Validate information before sending it to the client and invoicing.
• Identify recurring errors and define corrective actions.

6. Project Setup

• Coordinate:
  • Communication approvals
  • Vendor master management and cleanup
  • Request for supporting documents
• Ensure a structured project start.

7. Continuous Improvement

• Identify optimization and automation opportunities.
• Implement operational best practices.
• Define and follow up on performance KPIs.

8. Team Leadership

• Guide and support the development of analysts.
• Act as an operational escalation point.
• Ensure alignment with the area's objectives.

Knowledge & Qualifications

• Professional degree in Business Administration, Finance, Accounting, Engineering, or related fields.
• Preferably with a total of 3+ years in AP, AR, financial audit or similar roles.
• Experience leading operational teams.
• Knowledge of financial processes and data analysis.
• SAP, Oracle, or other ERP' systems
• Advanced Excel / data analysis
• Fluent in English (B2+)

Competencies

• Leadership and team management
• Analytical thinking
• Results orientation
• Attention to detail
• Effective communication
• Continuous improvement mindset

Our Commitment to Equal Opportunity

PRGX is an equal opportunity employer. We comply with all applicable local, national, and international laws regarding non-discrimination and equal employment. We do not discriminate based on any legally protected characteristic and are committed to fostering an inclusive, respectful, and equitable workplace. Reasonable accommodations are available for qualified individuals in accordance with local laws and best practices.

PRGX provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, Protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Physical Requirements

Ability to sit or stand for extended periods of time, manual dexterity for typing, writing, or using office equipment, visual acuity for reading screens and documents, ability to lift or carry light items such as laptops, and speech and hearing ability for calls, virtual meetings, and in-person communication

Data Privacy

Your personal data will be handled in accordance with applicable data protection laws. We only collect information necessary for recruitment and will not share your data without your consent

PRGX provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, Protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.