Support Desk Specialist – HubSpot Service Hub (L1)

Medium; A distancia; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A global outsourcing company is seeking a Support Desk Specialist to handle Level 1 customer support tickets. The ideal candidate will have 2–4 years of experience in customer support, strong communication skills, and preferably know HubSpot Service Hub. Responsibilities include managing support tickets, ensuring timely responses, and generating weekly reports. This position offers competitive pay of $7 - $8 an hour and is perfect for organized professionals who thrive in a fast-paced environment.

Formación

• 2–4 years in customer support or service desk roles.
• Hands-on experience with HubSpot Service Hub preferred.
• Strong written communication skills essential.

Responsabilidades

• Handle incoming Level 1 support tickets.
• Maintain SLAs for response and resolution times.
• Produce weekly support reports.

Conocimientos

Customer support experience

Strong written communication skills

Organizational skills

Herramientas

HubSpot Service Hub

Descripción del empleo

The Support Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub, ensuring fast response times, accurate routing, and clean data for reporting and automation.

Working hours: 9-5 pm EST

Responsibilities

• Handle incoming Level 1 support tickets (FAQs, basic inquiries)
• Maintain SLAs for response and resolution times
• Route escalations to appropriate US-based managers
• Tag tickets accurately for analytics and workflow triggers
• Monitor ticket queues and ensure zero backlog at week’s end
• Produce weekly support reports:
  • Ticket volume
  • Response & resolution times
  • Ticket categories
  • Customer sentiment indicators

Qualifications

• 2–4 years in customer support or service desk roles
• Hands-on experience with HubSpot Service Hub (preferred)
• Strong written communication skills
• SLA-driven and highly organized
• Preferred:
  • Experience supporting B2C customers
  • Familiarity with CRM-based support workflows

$7 - $8 an hour

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.