Strategic Vendor Operations Consultant

Visa; Bogotá ciudad; On-site; COP 9,000,000 - 15,000,000; Full time

Job summary

Visa is seeking a Vendor Mgmt Consultant to define and lead Client Care strategy and operations, including demand forecasting, workforce planning, quality assurance, and metrics monitoring. The role establishes and improves procedures to boost operational effectiveness across Visa services.

The candidate will manage outsourced contact centers across North America and other regions, coordinate with multiple partners, and leverage data reporting tools like Tableau and Power BI to drive

Qualifications

• Advanced English proficiency.
• Bachelor's degree or higher required.
• Experience in vendor management, account management, and program management.
• Experience supporting business operations and requirements development.
• Experience in project management and cross-functional teaming.
• Experience with outsourced contact centers operations.
• Experience supporting consumer credit product operations.
• Experience in escalation support and program administration.

Responsibilities

• Manage the relationship and performance of outsourced contact centers by supporting account and program management, documentation, and business operations for Visa services.
• Support operational needs for Consumer Credit Product Offices.
• Apply vendor, account, and program management skills with cross-functional teamwork.
• Engage across cross-functional teams such as Visa Concierge, Consumer Credit product ops, Account Management, Compliance, and Legal.
• Liaise between vendors and product/program owners where applicable.
• Provide escalation support and program administration, including analysis for operational issues and fraud detection.
• Utilize prior vendor operations management and program management experience.

Skills

Advanced English

Vendor management

Account management

Program management

Cross-functional collaboration

Documentation

Operational analytics

Education

Bachelor's Degree

Tools

Tableau

Power BI

Job description

Visa is seeking a Vendor Mgmt Consultant to define and lead Client Care strategy and operations, including demand forecasting, workforce planning, quality assurance, and metrics monitoring. The role establishes and improves procedures to boost operational effectiveness across Visa services.

The candidate will manage outsourced contact centers across North America and other regions, coordinate with multiple partners, and leverage data reporting tools like Tableau and Power BI to drive