Squad Lead

Kyndryl; Bogotá; On-site; COP 90,000,000 - 180,000,000; Full time

Benefits offered by this job

Hybrid work culture

Be Well program

Job summary

Kyndryl is seeking a Squad Leader in Bogotá to lead a skilled team, drive technical initiatives, and ensure delivery excellence. You will guide, coach, and mentor your squad, translating requirements into strategic opportunities and ensuring high-quality service delivery across stakeholders.

The role emphasizes end-to-end ownership, collaboration with stakeholders, and continuous improvement in a hybrid-friendly environment. Strong leadership and strategic thinking are essential to succeed.

Qualifications

• Led and mentored a team of professionals in a delivery environment.
• Demonstrated technical knowledge in the relevant technology/service domain.
• Able to think strategically, analyze challenges, and develop innovative solutions.
• Proven problem-solving skills to address issues and optimize workflows.

Responsibilities

• Lead and manage a squad of professionals, guiding and mentoring the team.
• Drive Agile ceremonies and continuously improve delivery processes.
• Collaborate with cross-functional teams to translate requirements into strategy.
• Manage escalations, engage with customers, and optimize workflows and backlogs.
• Ensure service quality and adherence to SLAs while delivering value.

Skills

Team leadership

Technical knowledge

Strategic thinking

Problem solving

Education

Bachelor's degree in business, finance, or related technical field

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you ready to take your leadership skills to the next level and make a significant impact through technological innovation and service delivery excellence? As a Squad Leader, you'll drive a team of highly skilled and motivated professionals, entrusted with delivering state-of-the-art solutions and pioneering initiatives that will chart the future of Kyndryl. Your role as a Squad Leader extends beyond traditional leadership. You'll be the go-to-expert in your technology and service domain—guiding, motivating, and mentoring your squad to ensure the seamless delivery of services and initiatives. Collaborating closely with cross-functional teams is paramount to achieving our business objectives and transforming requirements into strategic opportunities. You will be at the forefront of service quality—dedicated to ensuring that your team not only meets but exceeds customer expectations while adhering to relevant Service Level Agreements (SLAs). Managing escalations, engaging with customers, optimizing workflows and priorities, and efficiently handling backlogs will be second nature to you. You'll run Agile ceremonies—driving improvement in our delivery processes. Your determination to enhance squad outcomes is the catalyst for success. As a Squad Leader, you'll be the bridge between business requirements and innovative solutions. Through close collaboration with stakeholders, you'll gain profound insights into their needs and translate them into strategies that push the boundaries of what's achievable. You will be the champion for continuous improvement, and your end-to-end ownership of your technology and service domain will empower you to transform business requirements into the opportunities that drive Kyndryl forward. This role is instrumental in how we deliver exceptional services to our customers—building their trust and confidence in our capabilities. Your work will not only impact the way we do business but also redefine how we deliver excellence in technology services. If you're ready to lead from the front, drive innovation, and shape the future of technology service delivery, this role is your gateway to a rewarding and impactful career journey with us.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. Whether you want to advance in Management as a Delivery Partner Executive or pursue a technical path such as an Architect— you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important— you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused—someone who prioritizes customer success in their work. And finally, you're open and borderless—naturally inclusive in how you work with others.

Required Skills and Experience

• Demonstrated ability to lead and manage a team of professionals, providing guidance, mentorship, and fostering a collaborative work environment
• Technical knowledge and expertise in the given technology/service domain
• Proven ability to think strategically, analyze complex challenges, and develop innovative solutions that align with business objectives
• Effective problem-solving skills to address issues and optimize with smarter way of working

Preferred Skills and Experience

• Bachelor's degree in business, finance, or a related technical field
• Six Sigma, PMP, CSM and/or other relative certifications

Being You

The 'Kyn' in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging—being a valued, respected, trusted member of the team— is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

• We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.
• Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
• From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day.
• You won't just contribute—you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
• We're here to champion your journey.
• With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve.
• You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences.
• And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

That’s The Kyndryl Way.