Spontaneous application Community Manager (Video Games) - Worldwide - Remote

Keyword Studios; Colombia; A distancia; COP 149.947.518 - 224.921.277; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexibility and work-life balance

Fun and inclusive company culture

Descripción de la vacante

A leading global community management company is looking for skilled professionals to join their remote team in community and social media management within the gaming industry. You will engage with players on various platforms, create content, and foster communities. The ideal candidates will have experience in community management and be passionate about video games. This role offers flexibility and a diverse work culture.

Formación

• Minimum of 2 years’ experience in community management/social media in gaming.
• Strong understanding of social media/community management platforms.
• Expertise with social listening and best practices.

Responsabilidades

• Review community interactions on platforms and communicate directly with players.
• Respond to comments and player queries in a timely manner.
• Create engaging content for social media.
• Build reports on community growth and engagement.
• Assist developers by collating player feedback.

Conocimientos

Community management

Social media management

Excellent communication skills

Bilingualism (English with French, Spanish or German)

Passionate about video games

Understanding of social media platforms

Educación

Higher education in marketing, business administration, communication, adult education, or related fields

Descripción del empleo

Please note the applications are open to candidates worldwide and is not limited to just South America residents. Feel more than free to apply regardless of location as those are a 100% remote, Work-From-Home roles.

Currently we are accepting spontaneous applications for multiple positions in the fields of Community Management and Social Media Management. Some of the responsibilities and requirements listed may not be applicable to all roles. Keywords Community Management is a global team of 100+ community professionals providing expert community and social media services to gaming and entertainment clients.

Our team is growing, and we are always on the lookout for talented professionals who share our values and are passionate about the videogames industry.

As well as getting to work with some of the world’s greatest games, we offer the chance to join a thriving community of community professionals, and to develop your skills and career alongside a diverse, global team.

Responsibilities

• Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
• Responding to comments and player queries in a timely manner.
• Creating engaging content for social media.
• Building in-depth reports on community growth and engagement, and proposing improvements based on those findings.
• Assisting the developer by collating and reporting on player feedback.
• Helping foster and maintain a safe and welcoming environment for a game community.
• Moderating discussions and comments following set community guidelines.
• Proactively suggesting new ways to grow and care for your community.
• Creating and updating corresponding documentation and as needed.

Requirements

• Minimum of 2 years’ experience of community management/social media in gaming on professional basis.
• Excellent written and verbal communication skills in English.
• Bilingualism (particularly English with French, Spanish or German) is a plus.
• Passionate about video games and social media.
• Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...)
• Expertise with social listening and social management best practices.
• Experience managing or moderating a thriving gaming community.
• Higher education in marketing, business administration, communication, adult education, or related fields.

Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.

Note that any position typically requires full-time availabilities although part-time availability might be considered (depending on our projects).

Benefits

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

Good luck and we look forward to meeting you!

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: Keywords Studios

Location: Europe, Americas, United Kingdom, Ireland, United States

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote