Shopify Technical Account Manager (Remote)

LMG Staffing Solutions; Bogotá; A distancia; COP 80.000.000 - 120.000.000; A tiempo parcial

Descripción de la vacante

A digital agency is seeking a Technical Account Manager to manage communications and project tasks for Shopify clients. This part-time role requires strong project management skills and technical support knowledge, particularly with Shopify. The ideal candidate possesses excellent communication skills and a commitment to client satisfaction. Opportunities for full-time transition and remote work available.

Servicios

Flexible hours

Remote work

Health stipend

Home office stipend

Continuing education stipend

Formación

• Minimum 2 years in digital project/account management or technical services.
• Strong client-facing communication skills.
• Experience with site configurations and troubleshooting.

Responsabilidades

• Act as the primary contact for Shopify clients.
• Manage project-related tasks and ensure client satisfaction.
• Conduct website assessments and recommend improvements.

Conocimientos

Digital project management

Account management

Technical support

Communication skills

Shopify experience

Organizational skills

Herramientas

Project management tools (ClickUp, Asana, Teamwork)

Slack

Zoom

Loom

Descripción del empleo

LMG Staffing Solutions is hiring on behalf of our client, a digital agency providing web design, development, and CRO services to ecommerce brands on the Shopify platform.

They’re seeking a Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. This role includes managing communication, task delegation, project management, technical support, and helping identify opportunities for ongoing site improvements.

This is a part‑time (approx. 20 hours/week) role to start, with the goal of transitioning to full‑time within 2–4 months if it’s a good mutual fit.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for a portfolio of Shopify-based clients
• Maintain strong, proactive relationships through weekly or biweekly communication
• Provide updates on progress, clarify project timelines, and ensure client satisfaction
• Help identify upsell opportunities based on client needs and service options

Technical Implementation (Shopify)

• Make backend updates in Shopify, such as:
  • Adjusting shipping settings
  • Installing/configuring apps
  • Modifying navigation menus
  • Setting up discounts or promotional banners
  • Updating product or content pages
• Troubleshoot issues directly on the website or using related tools

Project & Task Management

• Translate client requests into actionable tasks
• Delegate work to internal specialists (designers, developers, SEO, etc.)
• Track progress in the project management system (e.g., Teamwork)
• Ensure timely delivery of tasks and clear communication of status updates to clients

Performance Monitoring & Optimization

• Conduct quarterly website assessments using a predefined checklist
• Identify improvement areas across UX, functionality, and conversion performance
• Recommend priority changes or initiatives based on insights and client goals

Internal Collaboration & Communication

• Use Slack, Loom, and Zoom to collaborate with internal team members
• Participate in weekly team operations meetings and ad hoc client calls
• Maintain thorough documentation of updates, decisions, and next steps
• Support a culture of asynchronous communication and proactive coordination

Qualifications

• 2+ years of experience in digital project management, account management, or technical client services
• Strong communicator who is comfortable being client-facing and working cross-functionally with internal teams
• Experience supporting clients on technical matters, including site configurations, plugin/app installations, UX/UI feedback, and general troubleshooting
• Prior experience with website platforms; Shopify experience is highly preferred
• Familiar with ecommerce, UX/UI principles, analytics, and CRO concepts
• Highly organized, punctual, and process-oriented
• Proficient with project management tools such as ClickUp, Asana, or Teamwork
• Available during standard business hours in the EST time zone (9 AM–5 PM EST)

Bonus Experience (Not required, but preferred)

• Shopify site configuration or development
• Background in web design or front-end development
• Experience with ecommerce A/B testing

Familiarity with SEO best practices

• Flexible hours
• Remote work
• Revenue share on accounts you manage
• Health stipend
• Home office stipend
• Continuing education stipend

Holidays and Paid Time Off (after trial period)