SENIOR SITE RELIABILITY ENGINEER

Svitla; Colombia; Remote; COP 291,319,000 - 420,794,000; Full time

Benefits offered by this job

Christmas Bonus 50% of monthly payment

Bonuses for referrals

Personalized learning program

Free tech webinars and meetups

Team celebrations

Job summary

Svitla Systems is seeking a Senior Site Reliability Engineer for a full-time role spanning Costa Rica, Mexico, and Colombia. You will lead migrations of legacy AWS workloads to Amazon EKS, build reproducible infrastructure with Terraform, and automate with Python and Bash.

You will troubleshoot Kubernetes incidents, implement observability, and collaborate across development, QA, and operations teams. Weekend support and on-call duties are included.

Qualifications

• Bachelor's degree and 8+ years of professional experience handling large-scale production systems.
• Hands-on experience designing and deploying EKS / AKS clusters.
• Understanding of Kubernetes security best practices, including RBAC, network policies, and PodSecurityPolicies.
• Ability to identify and resolve issues related to Kubernetes, networking, storage, and application deployments.
• Experience migrating workloads to Kubernetes.
• Experience with AWS or a comparable cloud provider, with certification.
• Hands-on experience with Ruby, Terraform, and configuration management tools such as Chef, Ansible, or equivalent.
• Excellent knowledge of large-scale web applications and distributed systems.
• Experience with observability tools such as New Relic and Datadog.
• Expertise in problem-solving and analyzing global-scale distributed systems.
• Excellent written and verbal communication skills.
• Critical thinking and a habit of continuously challenging how and why we do things in order to improve.

Responsibilities

• Lead the migration of legacy AWS workloads to Amazon EKS (Elastic Kubernetes Service), using Terraform for reproducible infrastructure and Helm for application packaging.
• Provide weekend support for migration activities.
• Develop Python and Bash automation to streamline containerization, secret management (AWS Secrets Manager), and resource tagging.
• Implement deep-trace monitoring with observability tools to maintain visibility during and after the migration.
• Act as the primary point of contact for resolving Kubernetes incidents, including Pod CrashLoopBackOffs, OOMKills, and VPC CNI networking issues.
• Manage the full incident lifecycle, from real-time troubleshooting (including on weekends) to post-mortem analysis, and build automated guardrails against recurrence.
• Work closely with development, QA, and operations teams to ensure seamless collaboration and efficient workflows.
• Coordinate incident, problem, and change management.
• Participate in an on-call rotation for after-hours emergencies.

Skills

Kubernetes

AWS / Cloud

Terraform

Python

Bash

RBAC & Network Policies

Helm

Observability (New Relic, Datadog)

EKS / AKS

Configuration Management (Chef/Ansible

Education

Bachelor's degree

Tools

EKS / AKS

Terraform

Chef/Ansible

New Relic

Datadog

Job description

Svitla Systems Inc. is looking for a Senior Site Reliability Engineer for a full-time position (40 hours per week) in Costa Rica,Mexico,Colombia.

Requirements

• Bachelor's degree and 8+ years of professional experience handling large-scale production systems.
• Hands-on experience designing and deploying EKS / AKS clusters.
• Understanding of Kubernetes security best practices, including RBAC, network policies, and PodSecurityPolicies.
• Ability to identify and resolve issues related to Kubernetes, networking, storage, and application deployments.
• Experience migrating workloads to Kubernetes.
• Experience with AWS or a comparable cloud provider, with certification.
• Hands-on experience with Ruby, Terraform, and configuration management tools such as Chef, Ansible, or equivalent.
• Excellent knowledge of large-scale web applications and distributed systems.
• Experience with observability tools such as New Relic and Datadog.
• Expertise in problem-solving and analyzing global-scale distributed systems.
• Excellent written and verbal communication skills.
• Critical thinking and a habit of continuously challenging how and why we do things in order to improve.

Responsibilities

• Lead the migration of legacy AWS workloads to Amazon EKS (Elastic Kubernetes Service), using Terraform for reproducible infrastructure and Helm for application packaging.
• Provide weekend support for migration activities.
• Develop Python and Bash automation to streamline containerization, secret management (AWS Secrets Manager), and resource tagging.
• Implement deep-trace monitoring with observability tools to maintain visibility during and after the migration.
• Act as the primary point of contact for resolving Kubernetes incidents, including Pod CrashLoopBackOffs, OOMKills, and VPC CNI networking issues.
• Manage the full incident lifecycle, from real-time troubleshooting (including on weekends) to post-mortem analysis, and build automated guardrails against recurrence.
• Work closely with development, QA, and operations teams to ensure seamless collaboration and efficient workflows.
• Coordinate incident, problem, and change management.
• Participate in an on-call rotation for after-hours emergencies.

We offer

• US and EU projects based on advanced technologies.
• Competitive compensation based on skills and experience.
• Regular performance appraisals to support your growth.
• Christmas Bonus in the amount of 50% of the monthly payment.
• Bonuses for recommendations of new employees.
• Bonuses for article writing, public talks, other activities.
• Personalized learning program tailored to your interests and skill development.
• Free tech webinars and meetups organized by Svitla.
• Fun corporate online\offline celebrations and activities.
• Awesome team, friendly and supportive community!

Why join Svitla

Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients - from innovative start-ups to Fortune 500 companies. Our success is built on partnership. By integrating seamlessly with clients' teams, we create lasting collaborations that drive real results. We are strong advocates of workplace flexibility, remote culture, individual approach to professional and personal growth.

Our global mission is to build a business that contributes to wellbeing of our partners, personnel, and their families, improves our communities, and makes a lasting difference in the world. Together, we are coding a brighter tomorrow - and living it.