Senior Operations & Strategy Manager, Driver Growth LatAm

Uber; Bogotá; Híbrido; COP 261.623.000 - 336.374.000; Jornada completa

Descripción de la vacante

A global technology company is seeking a strategic leader for Driver Operations in LATAM. In this role, you will optimize processes, manage driver acquisition and retention, and leverage data to drive decisions. Strong communication skills and over 5 years experience in project management and analytics are essential. The position requires close collaboration with cross-functional teams and aims to enhance the driver experience in various markets. Ideal for proactive individuals able to navigate complex operations in a dynamic setting.

Formación

• 5+ years of professional experience.
• Proven ability to derive insights from complex data.
• Experience in project management and optimizing processes.

Responsabilidades

• Lead Driver Acquisition and retention efforts in LATAM.
• Implement and optimize analyses and processes.
• Develop relationships with product stakeholders.

Conocimientos

Strategic decision-making

Data analysis

Project management

Stakeholder management

Educación

No specific degree required

Herramientas

Excel

Google Sheets

Descripción del empleo

About the Role

Our Latam Driver Operations team, works in close collaboration with in-market regional teams, is responsible for setting the vision, strategy, and execution for all driver-facing operations across Latin America. We are seeking a sharp, results-oriented, and highly motivated individual to join our team, with a blend of project management, analytical ability and agile problem-solving skills to operationalise processes in a fast-paced environment.

In this role, you'll lead the strategy and deliver targets for Driver Growth across Latam Markets, collaborating closely with key regional and cross-functional stakeholders in Central Operations, Global Product, Community Operations, and Marketing.

What the Candidate Will Do

1. Strategic Ownership: You will lead Driver Acquisition and retention efforts in Latam, proactively identify business needs and issues and prioritize among projects to define the best path and complete it
2. Ownership of OKRs and key metrics: provide strategic guidance and help prioritise across Driver growth initiatives to ensure consistent delivery of our OKRs
3. Business Sense: Translate insights from operational and financial metrics into strategy and action plans. Develop and apply understanding of the levers that move our business
4. Problem Solving: Identify the root cause of risks and opportunities, propose multiple, practical solutions, and weigh tradeoffs to recommend best approach. In this role you will play a key role in ensuring that we can balance execution with strategic guidance and delegation to deliver across different types of supply with their specific nuances and challenges
5. Process Optimization: You will implement, optimize, and scale core analyses and processes across LATAM and beyond, regularly reviewing performance and ensuring that we have strategic oversight of the LATAM market as a whole and can effectively support local teams with more tailored to the market approaches
6. Product Improvement: You will develop strong relationships with product stakeholders, proactively propose features or improvements that could improve the overall earners experience in LATAM, measuring their impact and prioritizing them, in order to advocate for tdae new launches and effectively identify region-specific business needs and requirements
7. Stakeholder Management: Lead cross-functional initiatives by building close relationships with global and local partners across operations, marketing, customer support, product, policy, and legal

Basic Qualifications

1. Education: We encourage people from all backgrounds to apply
2. Years of Experience/Industries: 5+ years of professional and demonstrated experience
3. Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture
4. Analytics. Experience dealing with complex data sets using excel/google sheets (SQL a plus but not required), deriving and validating insights and synthesising recommendations

Preferred Qualifications

1. Communication: English proficiency.
2. Data Analytics: Demonstrated experience interpreting and presenting data to various audiences in an engaging and comprehensive, yet succinct manner
3. Teamwork: Demonstrate optimism, respect others, and work well in a team
4. Executional Excellence: Ability to optimally manage and prioritize complex operations that require the support of peers and other teams, and deliver results in a fast-paced and ambiguous environment, while maintaining high-quality work standards
5. Planning & Organization:Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables, interdependencies, and resource allocation

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].